Client Support Specialist

Placements24; Kimberley; Hybrid; CAD 63,000 - 91,000; Full time

Benefits offered by this job

Fully remote position

Health, dental, and vision benefits

Growth opportunities

Flexible work-life balance

Inclusive virtual team

Job summary

Placements24 is seeking a dedicated Client Support Specialist to join a fully remote team supporting clients across South Africa, including Kimberley. You will handle inquiries via phone, email, and chat, resolve issues, and educate clients on product features to maximise usage.

Ideal candidates have 2–4 years in client support or account management, strong communication and problem-solving skills, and experience with CRM and helpdesk systems.

Qualifications

• 2–4 years in client support, customer service, or account management.
• Strong communication, listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.

Responsibilities

• Provide support to clients via phone, email, and chat.
• Troubleshoot and resolve inquiries and product questions.
• Educate clients on features and best practices.
• Document interactions and resolutions in the CRM system.
• Collaborate with internal teams to address client needs.

Skills

Communication skills

CRM proficiency

Problem-solving

Multitasking

Remote work

Tools

CRM software

Helpdesk ticketing

Job description

About the Role

Our client is seeking a dedicated and resourceful Client Support Specialist to join their thriving, fully remote team supporting clients across South Africa, including those based near Kimberley . This position involves providing outstanding support and assistance to clients, ensuring they have a positive experience with our products and services. You will act as a crucial liaison, resolving issues and answering questions with professionalism and efficiency. This role is ideal for an individual who excels in communication and problem-solving within a virtual environment, contributing to a company culture that prioritizes client success and employee well-being.

Key Responsibilities

• Provide comprehensive support and assistance to clients via phone, email, and chat.
• Troubleshoot and resolve client inquiries, technical issues, and product-related questions.
• Educate clients on product features and best practices to maximize their usage.
• Document all client interactions and resolutions accurately in the CRM system.
• Collaborate with internal departments to address client needs and feedback.
• Identify opportunities to improve client satisfaction and retention.

Requirements

• 2-4 years of experience in a client support, customer service, or account management role.
• Strong understanding of customer service principles and best practices.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage multiple client requests simultaneously in a remote setting.
• A self-starter attitude with a proactive approach to client engagement.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote position, offering flexibility and work-life balance.
• Comprehensive health, dental, and vision benefits.
• Opportunities for professional growth and skill development.
• A supportive and inclusive virtual team environment.