Technical Support Representative

https : / triware.ca / sitemap.xml; San Juan de Terranova; On-site; CAD 45,000 - 60,000; Full time

Job summary

Triware Technologies seeks a Technical Support Representative to provide both on-site and remote technical assistance, collaborating with managed services and sales teams. The ideal candidate will possess a degree in IT and strong problem-solving skills, ensuring excellent customer service. This position involves regular client interactions and the opportunity for professional growth with competitive benefits.

Benefits

Health and Dental Plan

RRSP Contributions

Opportunities for Professional Growth

Qualifications

• Proven experience in a technical support role is required.
• Relevant vendor and/or industry certifications would be an asset.
• Comfortable with regular travel to client locations.

Responsibilities

• Provide on-site and remote support for client technical issues.
• Install software and hardware systems and troubleshoot problems.
• Consult with clients and provide technical solutions.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Problem-solving

Education

Information Technology or Technical Institute degree/certificate in Computer Science

Tools

PC hardware troubleshooting

Networking technology

Business software applications

Job description

Triware Technologies is looking for a Technical Support Representative to join our team. The Technical Support Representative is responsible for providing on-site and remote support for client technical issues. In collaboration with our managed services and sales teams, you will deliver best of breed solutions to new and existing customers. As a Technical Support Representative, you have a passion for solving technical challenges, delivering excellent customer service, and creating a seamless support experience for our diverse client base.

Triware is :

• A recognized leader in the IT sector in Newfoundland and Labrador for over 30 years.
• Constantly growing and learning with the dynamic technology industry.
• Supporting a wide range of established clients.
• Working with a vendor list that includes best-of-breed technology solutions.
• Dedicated to diversity and inclusion.
• Committed to providing a healthy and supportive work environment.
• Socially conscious and committed to giving back to our community.

What You Will do :

• Install software and hardware systems and troubleshoot problems.
• Consult with clients to understand and address their IT needs.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of technology, procedures, products, and services.
• Provide courteous and friendly support in a professional manner.
• Perform daily updates of customer data and produce activity reports.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Work with our sales team members to provide reliable and sound technical solutions.
• Train and provide troubleshooting procedures to helpdesk personnel.

What You Bring :

• Information Technology or technical institute degree / certificate in Computer Science or the equivalent combination of education, technical designations, and work experience.
• Proven experience working in a technical support role.
• Excellent understanding of common business software applications and networking technology.
• Solid knowledge of PC hardware and software troubleshooting.
• Relevant vendor and / or industry certifications would be an asset.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Ability to manage multiple projects at a time, while maintaining sharp attention to detail.
• Capable of thinking critically, making decisions and using an analytical approach to resolve problems.
• Comfort interacting directly with business users at all levels of the organization and providing excellent customer service.
• Must have reliable personal transportation as the position requires regular travel and the ability to commute to client locations as needed.

What we Offer :

• Health and Dental Plan
• RRSP Contributions
• Opportunities for Professional Growth

Triware Technologies Inc. | triware.ca

We embrace diversity. Individuals that represent a variety of backgrounds, perspectives, and skills are encouraged to apply. We thank all applicants for their interest, however; only those candidates being considered for an interview will be contacted. Applicants considered for the position will be subject to a background check. This opportunity is only available for candidates legally entitled to work in Canada.

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