Technical Support Engineer — White-Glove Network & Cloud

R2 Unified Technologies; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

401k including matching

Profit sharing

Unlimited PTO

100% Covered Medical & Dental

Life Insurance and Disability coverage

Job summary

A technology solutions provider in Peel Region, Mississauga is seeking a Support Engineer to deliver exceptional customer service. The ideal candidate will resolve network, system, and security issues, ensuring a 'white-glove' support experience. Responsibilities include managing tickets, executing system updates, and collaborating with engineering teams. Candidates should possess a college degree and 3+ years of IT support experience. Comprehensive benefits include unlimited PTO, medical, and life insurance.

Qualifications

• 3+ years of experience in an IT position or support environment configuring and supporting various systems.
• Experience working across multiple disciplines (Servers, Desktop, Cloud, LAN, WAN, Voice).
• Participation in an on-call schedule for after-hours support.

Responsibilities

• Handle incoming phone calls, gather information, create tickets in ticketing system.
• Work on trouble tickets to troubleshoot & resolve various client issues in a timely manner.
• Manage user accounts in Active Directory and check backup completions.

Skills

Knowledge of basic network troubleshooting

Knowledge of basic Windows troubleshooting

Strong verbal and written communication skills

Ability to work independently without supervision

Education

College degree or equivalent technical experience

Tools

Cisco Firepower Threat Defense Appliances

Active Directory

Job description

A technology solutions provider in Peel Region, Mississauga is seeking a Support Engineer to deliver exceptional customer service. The ideal candidate will resolve network, system, and security issues, ensuring a 'white-glove' support experience. Responsibilities include managing tickets, executing system updates, and collaborating with engineering teams. Candidates should possess a college degree and 3+ years of IT support experience. Comprehensive benefits include unlimited PTO, medical, and life insurance.