Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Charlottetown; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading customer service firm in Charlottetown is seeking a Customer Support Representative to provide inbound support. This role requires at least one year of customer service experience and the ability to work evening or overnight shifts. Candidates should possess strong problem-solving skills and computer navigation proficiency. The firm values a fair hiring environment and aims to connect candidates with opportunities that adhere to privacy principles.

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and ability to ask probing questions.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences.

Skills

Customer service experience

Problem-solving skills

Proficiency in multi-tasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

What to Expect

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones and tablets
• Deliver exceptional customer experiences

What is Required (Qualifications)

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and ability to ask probing questions
• Proficiency in fast-paced multi-tasking and computer navigation

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS, or comparable technology
• A quiet, distraction-free home work environment
• Strong eagerness to learn new technologies
• A desktop or laptop capable of completing PC and internet testing

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.