Technical Support Analyst, Contract -Remote, Anywhere in Canada

ClaimsPro LP; Edmonton; Remote; CAD 36,000 - 41,000; Full time

Job summary

ClaimsPro LP is seeking a Technical Support Analyst for a remote contract role located anywhere in Canada. You will assist end users migrating to a new domain and support Windows workstations, servers, and email (Exchange/O365).

Strong communication and organizational skills are essential in a fast-paced environment. Responsibilities include incident ownership, configuring hardware, maintaining security policies, backups, and collaborating on infrastructure projects.

Qualifications

• 0–2 years of related industry experience.
• Solid understanding of Windows 11 Active Directory user and group administration.
• Experience troubleshooting computer hardware.
• Experience with email administration (Exchange, O365) an asset.
• Experience with VPN software an asset.

Responsibilities

• Process support requests; maintaining accountability and ownership of incident until resolved.
• Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
• Install, configure and maintain peripherals and network hardware.
• Document configurations and operating standards and practices.
• Implement and monitor security policies.
• Perform data backup and recovery.
• Perform hardware and software upgrades as required.
• Configure and troubleshoot corporate email (Exchange).
• Occasional evening and weekend work may be required.
• Participate in small to medium complexity infrastructure/software projects which may involve multiple team members.
• Communicate project progress to IT stakeholders.
• Identify project risks, elevate to management, and assist with mitigation steps as required.
• Miscellaneous - other duties as required.

Skills

AD Admin

Windows 11

Hardware Troubleshooting

Exchange/O365

VPN

Education

Post-secondary IT diploma/degree

Tools

Exchange

O365

Job description

Company: ClaimsPro LP - Shared Services Technical Support Analyst, Contract -Remote, Anywhere in Canada

We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated anywhere in Canada.

Role Summary

The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.

Competencies

• Outstanding interpersonal skills
• Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
• Organizational skills to perform scheduled tasks.
• Exposure to imaging solutions
• Proven problem-solving skills.
• Detailed oriented
• Works collaboratively with others inside and outside the IT team to achieve goals.

Responsibilities

• Process support requests; maintaining accountability and ownership of incident until resolved.
• Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
• Install, configure and maintain peripherals and network hardware.
• Document configurations and operating standards and practices.
• Implement and monitor security policies.
• Perform data backup and recovery.
• Perform hardware and software upgrades as required.
• Configure and troubleshoot corporate email (Exchange)
• Occasional evening and weekend work may be required.
• Participate in small to medium complexity infrastructure/software projects which may involve multiple team members.
• Communicate project progress to IT stakeholders.
• Identify project risks, elevate to management, and assist with mitigation steps as required.
• Miscellaneous - other duties as required.

Requirements

• Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
• 0-2 years of related industry experience
• Solid understanding of Microsoft Windows 11 Active Directory user and group administration
• Experience troubleshooting computer hardware
• Experience with email administration (Exchange, O365) an asset
• Experience with VPN software an asset

Competitive Compensation: $26-30/hour.

We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates throughout the recruitment and assessment process.