Technical Support Analyst, Contract-Remote, Laval, Quebec, Canada

ClaimsPro LP; Laval (administrative region); Hybrid; CAD 45,000 - 60,000; Part time

Job summary

ClaimsPro LP is seeking a Bilingual Technical Support Analyst for a contract-hybrid role in Laval, Quebec. You will help end users migrate to a new domain, maintain company software/hardware, and support Windows environments.

The role requires strong communication, organizational skills, and the ability to work in a fast-paced IT team. Fluency in French and English is required; some evening/weekend work may be necessary.

Qualifications

• Minimum grade 12 education; post-secondary IT diploma/degree preferred.
• 0-2 years of related IT support experience.
• Solid understanding of Microsoft Windows 11 AD user/group administration.
• Experience troubleshooting computer hardware.
• Experience with email administration (Exchange, O365) is an asset.
• Experience with VPN software is an asset.
• Bilingualism is required (French & English).

Responsibilities

• Process support requests and own incidents until resolved.
• Install, configure, and maintain Windows workstations and servers.
• Install, configure and maintain peripherals and network hardware.
• Document configurations and operating standards.
• Implement and monitor security policies.
• Perform data backup and recovery.
• Perform hardware and software upgrades as required.
• Configure and troubleshoot corporate email (Exchange).
• Occasional evening/weekend work may be required.
• Participate in IT projects and communicate progress to stakeholders.
• Identify risks and assist with mitigation.

Skills

Bilingual English/French

Customer service

Organizational skills

Problem solving

Documentation

Team collaboration

Interpersonal skills

Education

High school diploma or equivalent

IT diploma/degree preferred

Tools

Windows 11

Active Directory

Exchange / O365

VPN

Job description

Company: ClaimsPro LP - Shared Services Bilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada

We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated remotely in Laval, Quebec.

The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware.

Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.

Competencies

• Outstanding interpersonal skills
• Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
• Organizational skills to perform scheduled tasks.
• Exposure to imaging solutions
• Proven problem-solving skills.
• Detailed oriented
• Works collaboratively with others inside and outside the IT team to achieve goals.

Responsibilities

• Process support requests; maintaining accountability and ownership of incident until resolved
• Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
• Install, configure and maintain peripherals and network hardware.
• Document configurations and operating standards and practices.
• Implement and monitor security policies.
• Perform data backup and recovery.
• Perform hardware and software upgrades as required.
• Configure and troubleshoot corporate email (Exchange) Occasional evening and weekend work may be required
• Participate in small to medium complexity infrastructure/software projects which may involve multiple team members
• Communicate project progress to IT stakeholders
• Identify project risks, escalated issues to management, and assist with mitigation steps as required
• Miscellaneous - other duties as required

Requirements

• Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
• 0-2 years of related industry experience
• Solid understanding of Microsoft Windows 11 Active Directory user and group administration
• Experience troubleshooting computer hardware
• Experience with email administration (Exchange, O365) an asset
• Experience with VPN software an asset
• Bilingualism is required (fluency in French and English)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.