IT SUPPORT & SYSTEMS ADMINISTRATOR

ecl.vincere.io; Calgary; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

ecl.vincere.io is seeking an IT Support and System Administrator to serve as the primary IT contact for the business. You will ensure reliable, secure, and well-managed technology operations while contributing to broader IT initiatives.

You will support end-user devices, manage user accounts, assist with onboarding/offboarding, and help maintain Microsoft-based systems and applications. Travel within Canada is possible as needed.

Qualifications

• 2–4 years of experience in desktop support, service desk, systems administration, field support, or a similar IT role.
• Post-secondary education in Computer Science, Information Technology, or a related field is an asset.
• Experience providing both remote and hands‑on technical support to end users.
• Experience supporting Microsoft Windows, Microsoft 365, user accounts, access requests, hardware, and common business applications.
• Experience with ticketing, service requests, incident escalation, and technical documentation.

Responsibilities

• Provide remote and in-person technical support for computers, mobile devices, printers, conferencing equipment, software, and other workplace technology.
• Diagnose and resolve hardware, software, operating system, connectivity, network, and access issues.
• Install, configure, maintain, patch, and replace end-user hardware and software in accordance with established IT standards.
• Manage incidents and service requests through the approved IT service-management process, ensuring timely resolution and appropriate escalation.
• Deliver a responsive, customer-focused experience while maintaining clear communication with employees and stakeholders.

Skills

Customer service

Communication

Documentation

Problem solving

Self-directed work

Education

Post-secondary education in Computer Science / IT

Tools

PowerShell

Microsoft Entra ID

Intune

Azure

Defender

Microsoft 365

Job description

Type: In-Office/Hybrid, Full-Time

About Our Client

Our client is a growing North American energy solutions company providing innovative natural gas infrastructure and energy solutions to customers across a range of industries. The organization combines technical expertise, engineering capabilities, and responsive field support to deliver reliable solutions for complex energy requirements.

With a focus on safety, reliability, innovation, and customer service, the company continues to expand its capabilities and support increasingly technology-driven operations. This is an exciting opportunity for an IT professional who wants to take ownership of a broad range of technical responsibilities while working closely with both local employees and a larger corporate technology team.

As the primary IT point of contact, the successful candidate will have a visible impact on the day-to-day employee experience while also contributing to systems administration, cybersecurity, technology projects, and process improvements. The role offers the opportunity to work beyond traditional desktop support and develop a well-rounded IT skill set in a growing business environment.

Key Responsibilities

As the IT Support and System Administrator, you will serve as the primary IT point of contact for the business, ensuring reliable, secure, and well-managed technology operations while contributing to broader corporate IT initiatives.

End-User Support & Service Management:

• Provide remote and in-person technical support for computers, mobile devices, printers, conferencing equipment, software, and other workplace technology.

• Diagnose and resolve hardware, software, operating system, connectivity, network, and access issues.

• Install, configure, maintain, patch, and replace end-user hardware and software in accordance with established IT standards.

• Manage incidents and service requests through the approved IT service-management process, ensuring timely resolution and appropriate escalation.

• Deliver a responsive, customer-focused experience while maintaining clear communication with employees and stakeholders.

Systems Administration & Access Management:

• Manage or assist with user accounts, permissions, access requests, endpoint configurations, device compliance, and security controls within approved responsibilities.

• Support employee onboarding, offboarding, equipment changes, and technology refresh activities.

• Help maintain secure and reliable Microsoft-based systems and business applications.

• Identify and elevate policy, security, access, or process exceptions in accordance with established procedures.

Documentation & IT Operations:

• Maintain accurate records for users, equipment, applications, vendors, recurring issues, system configurations, and support procedures.

• Document technical changes, incidents, troubleshooting steps, and resolutions to support consistent service delivery.

• Maintain technology and asset information and contribute to the standardization of IT processes.

• Help ensure local IT operations, vendors, equipment, and support practices align with corporate policies, procedures, security requirements, and approved standards.

Projects, Security & Continuous Improvement:

• Support technology initiatives such as system rollouts, application deployments, office moves, audits, security improvements, and process standardization.

• Collaborate with infrastructure, applications, cybersecurity, service desk, and business teams on projects and operational priorities.

• Contribute to endpoint management, cybersecurity, asset management, and policy-compliance initiatives.

• Identify opportunities to improve IT processes, automate repetitive tasks, and enhance the employee technology experience.

• Provide on-call support when required for emergencies, critical incidents, or planned system maintenance.

Business & Vendor Coordination:

• Act as the primary technology liaison for the business, coordinating requests, incidents, vendors, and escalations as required.

• Work with internal IT teams and external vendors to address technical issues and support business priorities.

• Travel locally or regionally within Canada when in-person technology support or project assistance is required.

• Contribute to consistent, scalable, and well-documented technology practices as the organization continues to grow.

Qualifications

To succeed in this role, candidates should demonstrate:

Education & Experience:

• 2–4 years of experience in desktop support, service desk, systems administration, field support, or a similar IT role.

• Post-secondary education in Computer Science, Information Technology, or a related field is an asset.

• Experience providing both remote and hands‑on technical support to end users.

• Experience supporting Microsoft Windows, Microsoft 365, user accounts, access requests, hardware, and common business applications.

• Experience with ticketing, service requests, incident escalation, and technical documentation.

Technical Skills:

• Proficiency with Microsoft Windows and Microsoft 365 environments.

• Experience with user account and access management, endpoint configuration, hardware, software, and basic networking.

• Familiarity with Microsoft Entra ID, Intune, Microsoft Defender, Microsoft Azure, or another endpoint‑management platform is an asset.

• Experience with scripting and automation, including PowerShell, is an asset.

• Knowledge of cybersecurity best practices, asset management, and policy compliance.

• Experience supporting ERP, ETRM, financial, logistics, or other business‑critical applications is an asset.

• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are an asset.

• French-language capability is an asset where required by the assigned location or stakeholder group.

Key Competencies:

• Strong problem-solving skills with the ability to troubleshoot issues methodically and determine when escalation is required.

• Excellent communication, organization, and customer-service skills.

• A proactive and self-directed approach with the ability to work independently and as part of a broader IT team.

• Strong attention to detail and commitment to documentation, security, confidentiality, and established IT procedures.

• Ability to manage multiple priorities while maintaining a high level of service.

• Willingness to travel locally or regionally within Canada when in-person support is required.