Service Desk Analyst - Systems Integrator

Hamilton Barnes Associates Limited; Golden Horseshoe; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Full Benefits after 90 days

Job summary

Hamilton Barnes Associates Limited is seeking an IT Support Specialist to deliver practical help across client endpoints, networks, and remote-user setups. You will troubleshoot VPN, Microsoft 365, Outlook, and Teams, primarily on Windows, using documented runbooks and repeatable processes.

Occasional on-site support at client locations in the GTA is expected, typically 1–2 callouts per month. Candidates should have 1–2 years of IT support experience, strong communication with clients, and a

Qualifications

• 1–2 years of IT support experience.
• Endpoint, network, and remote-user support experience.
• VPN troubleshooting experience.
• Strong Microsoft 365 knowledge, especially Outlook and Teams.
• Primarily Windows support experience.
• Clear written and spoken customer communication.
• Proactive, collaborative approach and willingness to follow runbooks/documentation.

Responsibilities

• Provide IT support to clients, including endpoint, network, and remote-user issues.
• Troubleshoot VPN, Microsoft 365, Outlook, Teams, Windows environments, and potentially servers.
• Support some Mac and Linux client environments where needed.
• Work from runbooks, documentation, and team training rather than needing to be an expert in every technology on day one.
• Communicate directly with clients throughout support work.
• Occasionally attend client sites in the GTA for hands-on support; roughly 1–2 callouts per month across the team.

Skills

IT support

Windows

VPN troubleshooting

MS 365 Outlook

MS 365 Teams

Customer communication

On-site support

Job description

Are you looking for an exciting new opportunity?

Join a managed security service provider and outsourced technology partner dedicated to delivering intelligent threat detection, compliance management, and strategic IT leadership. The organization operates as a comprehensive off-site security and technology department for its clients, providing reliable system protection and virtual executive consulting.

The organization is expanding its team and is looking to appoint an IT Support Specialist. The successful candidate will deliver technical support across client endpoint, network, and remote-user environments while maintaining professional communication. Key responsibilities include troubleshooting core productivity platforms, operating systems, and network VPNs using established team runbooks and documentation. Additionally, the ideal candidate will occasionally perform on-site technical resolution and maintenance at client locations when required.

Responsibilities:

• Provide IT support to clients, including endpoint, network, and remote-user issues.
• Troubleshoot VPN, Microsoft 365, Outlook, Teams, Windows environments, and potentially servers.
• Support some Mac and Linux client environments where needed.
• Work from runbooks, documentation, and team training rather than needing to be an expert in every technology on day one.
• Communicate directly with clients throughout support work.
• Occasionally attend client sites in the GTA for hands-on support; the notes estimate roughly one to two callouts per month across the team.

Skills/Must Have:

• 1–2 years of IT support experience.
• Endpoint, network, and remote-user support experience.
• VPN troubleshooting.
• Strong Microsoft 365 knowledge, especially Outlook and Teams; this was described as non-negotiable.
• Primarily Windows support experience.
• Clear written and spoken customer communication.
• Proactive, collaborative approach and willingness to follow documentation/runbooks.

Benefits:

• Full Benefits after 90 days

Salary:

• $50,000 Per Year