Technical Support Analyst

ASL Consulting; Canada; Hybrid; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible schedule

Professional work environment

Learning opportunities daily

Job summary

ASL Consulting is seeking a Technical Support Team Lead located in Toronto, Ontario, to provide both pre and post implementation technical support. The successful candidate will assist in software deployments and updates while ensuring customer satisfaction.

The ideal person should possess at least 2 years of experience in application support and have technical knowledge in SQL. We offer a hybrid work environment that promotes learning and professional development.

Qualifications

• At least 2 years of experience providing end user application support.
• Expert knowledge in SQL as queries/scripts are required.
• Strong proficiency in MS Excel for data management.

Responsibilities

• Provide technical support pre and post implementation.
• Conduct remote software installations and updates.
• Manage internal bug tracking system and client escalations.

Skills

End user application support

SQL knowledge

MS Excel expertise

Software deployment experience

Education

IT degree or diploma

Tools

JitBit Help Desk

Job description

• Industry leader in the Human Capital Software Industry
• Hybrid Schedule (50/50- office/home)
• Learn something new everyday
• Professional work environment

Check out our videos: https://www.youtube.com/watch?v=B8rD7h4jHuc

Team work, enthusiasm, solutions to problems and fun help to make a great working environment. We're looking to add industrious, energetic and analytical professionals with initiative to our team. Are you a team player, enthusiastic about learning, enjoy solving problems and coming up with software solutions that could make a difference to human resource organizations around the world?

We've been at the forefront of the #HireToRetire Software Industry for most of the last 32years and we continue to evolve to provide better technology, services and innovative Human Resources solutions.

Want to be a part of one of the best organizations in the industry?

Job Description

The Technical Support Team Lead position provides technical support and assistance pre and post implementation.The successful candidate will be required to deploy and update client builds as required. Conduct remote software installations while communicating in English and French if possible.

They will also be required to learn all ASL HR applications in order to probe and diagnose the exact root of reported client issues. They will be required toreproduce the issue and work internally with development to identify solutions, test the solution and deploy to theclient(s). Evaluating / testing ALLsoftware applications is a key function of the role. You will be responsible forensuring that all escalated client concerns are resolved. You will liase between clients, technical and other management staff to ensure customer satisfaction as well as prepare client communication from time to time with the support of the Implementation Lead.

Possess excellent management and organizational skills and ability to work to deadlines independently or with your team as you will be responsible for managing the internal bug tracking system.

You will be required to use JitBitHelp Desk tools to research similar problems from the past to provide resolution.Communicate effectively with internal/external clients at all levels (in English & French is possible.

You are expected to bring new ideas / suggestions for new/incremental development that would be useful to client in the future.

The position requires knowledge of SQL because from time to time SQL queries / scripts are required.

We're looking to add mature, industrious, energetic and analytical individuals to our team. Are you a team player, enthusiastic about learning, enjoy solving problems and want to make a technological difference in the lives of people?

We offer a flexible schedule, the ability to learn something new everyday;

A professional work environment;

Qualifications

At least 2 years of experience providing end user application support

IT degree or diploma

SQL knowledge

Expert in MS Excel

At least 1-2 years experience with software deployment and updates

Additional Information

Salary commensurate with experience

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