Technical Services Engineer

Lafarge Africa Plc; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Technical Services Representative, where you will support product sales and profitability by providing expert technical advice and services to customers in the cement industry. This role offers the opportunity to engage in innovative projects, enhance customer operations, and promote Lafarge's cementitious products. With a focus on collaboration and safety, you will be part of a team that values diverse perspectives and fosters career growth. Embrace the chance to make a significant impact in a supportive work environment that prioritizes your well-being and professional development.

Benefits

Generous Pension Plan

Employee and Family Assistance Program

Mental health and well-being support

Service recognition awards

Perks & discounts on products and services

Access to online learning platforms

Financial support for new parents

Company-provided personal protective equipment

Qualifications

• Five years of experience in the cement/concrete industry.
• Bilingual in French and English is required.

Responsibilities

• Supports and promotes Lafarge cementitious products to existing customers.
• Resolves customer product issues and technical concerns.

Skills

Customer Focus

Problem-solving

Presentation skills

Innovation Management

Basic Statistical Analysis

Education

Engineering degree (Civil preferred)

Equivalent combination of college degree and industry experience

Tools

MS Office

Job description

Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America’s oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities.

Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region.

The newly listed company will become North America’s leading building solutions company, with industry-leading market position to meet its customers’ greatest ambitions with the most advanced building solutions from foundation to rooftop.

ABOUT THE ROLE
The Technical Services Representative supports Lafarge product sales and profitability within a defined geographical area by offering cement customers technical support. The Technical Services Representative also provides expert technical advice internally (e.g., sales team) and externally through local and provincial associations. He/She plays a key role in supporting promotion of Lafarge products and solutions and also strongly contributes to innovation activities within his geography.

WHAT YOU’LL ACCOMPLISH

• Supports and promotes Lafarge cementitious products to existing customers.
• Provides technical services to enhance Lafarge cementitious customers’ operations and experience.
• Resolves customer product issues and technical concerns.
• Responds to customers’ requests for technical information and samples.
• Participates in long-term product development and performance improvement initiatives.
• Trains and educates customers and the sales team.
• Initiates and supports the sales force in the development of new customer relationships and new segment offerings through technical and promotional expertise.
• Actively participates in the generation of innovative ideas and projects, and drives product development and new segment offering efforts.
• Promotes new uses for existing products and assists with program development for successful market penetrations.
• Assists sales team with quantifying the value of Lafarge’s cementitious offering to a variety of segments/channels.
• Demonstrates a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas.

WHAT WE’RE LOOKING FOR

• Education: Engineering degree (Civil preferred) or equivalent combination of college degree and industry experience (civil preferred) considered.
• Field of Study Preferred: Civil Engineering.
• Required Work Experience: Five years in the cement/concrete industry.
• Required Training/Certifications: ACI Concrete Field Testing – Grade 1, Bilingual (French and English)
• Required Technical Skills: Strong Customer Focus, Familiarity with basic statistical analysis and mastery of MS Office.
• Knowledge and experience in cement, concrete and aggregates is preferred.
• Travel Requirements: 40%

ADDITIONAL REQUIREMENTS

• Safety, Ethics and Values, Functional/Technical skills, Customer Focus, Problem-solving, Presentation skills, Innovation Management, Peer Relationships, Business Acumen, Organizing.
• Successful candidates must adhere to all safety protocols and proper use of Lafarge approved Personal Protection Equipment (“PPE”).

WHAT WE OFFER

• A generous Pension Plan designed to support you through various stages of your career and life.
• Access to voluntary programs like RRSP and TFSA for future financial planning.
• Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges.
• Easy access to mental health and well-being support.
• Service recognition awards to celebrate your contributions.
• Perks & discounts on a variety of products and services.
• Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities.
• Financial support for new parents beyond statutory benefits.
• An inclusive and welcoming environment where everyone can be themselves.
• A collaborative work culture in a supportive and team-oriented work environment.
• Company-provided personal protective equipment ensuring your safety and comfort on the job.

We thank you for your interest. Please note that this posting is for an existing vacancy, and only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

YOUR LAFARGE EXPERIENCE
At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.