Field Service Engineer II (Toronto REMOTE)

Thermo Fisher Scientific Inc.; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join an innovative organization dedicated to making the world healthier, cleaner, and safer. In this role, you will provide essential services for advanced spectroscopy instruments, ensuring they operate at peak performance. You'll collaborate with a dynamic team, engage directly with customers, and contribute to impactful solutions across various industries. This position offers a unique opportunity to enhance your technical skills while making a significant difference in areas like food safety and clean energy. If you are passionate about scientific equipment and customer service, this role is perfect for you!

Benefits

Competitive Remuneration

Annual Incentive Plan Bonus

Healthcare Benefits

Career Development Opportunities

Innovative Company Culture

Qualifications

• 4+ years of hands-on experience with analytical instrumentation.
• Strong knowledge of OES, XRF, and XRD systems is a plus.

Responsibilities

• Provide installation, repair, and maintenance for spectroscopy instruments.
• Engage with customers and team members to ensure effective service.

Skills

Customer Orientation

Technical Knowledge of Scientific Equipment

Interpersonal Communication

Documentation Skills

Independent Work

Education

High School Diploma

Bachelor’s Degree in Sciences or Engineering

Tools

Optical Emission Spectroscopy (OES)

X-Ray Fluorescence (XRF)

X-Ray Diffraction (XRD)

Customer Management Software

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division

The Chemical Analysis Division (CAD) provides a broad mix of analytical instruments and services to a diverse range of end-user markets including Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, Spectroscopy and Minerals and Mining. Its instruments are used worldwide in various settings, both in the field and on the line, where customers value adaptability, reliability, and ease of use. CAD operates within a global footprint with more than 4,000 colleagues, delivering product solutions to customers that allow for confident, on-the-spot decision-making. CAD, part of the Analytical Instruments group, is comprised of three business units:

• Measurement Control and Sample Identification
• Environmental and Process Monitoring
• Production Process and Analytics
• Bulk Elemental Analysis

The position supports the Bulk Elemental Analysis (BEA) business unit. This business drives value for our customers by enabling them to:

• accelerate production,
• improve product quality,
• make process decisions faster,
• and protect their brands.

We manufacture high-quality analytical, product inspection, bulk weighing, and compliance solutions and serve multiple sectors with a focus on:

• Clean Energy (battery manufacture & minerals production),
• Food Safety (Product inspection and food packaging), and
• Infrastructure (cement, mining & metals).

What will you do?

You will provide complete services on Spectroscopy instruments: optical emission spectroscopy (OES), x-ray fluorescence (XRF), and x-ray diffraction (XRD) including installation, repairs, preventative maintenance, and instrument qualifications. In addition to working with our customers, you will also regularly engage with other team members, sales, technical support, and engineering.

• Perform on-site installation, repair, maintenance, qualification, and validation of optical emission spectroscopy (OES), x-ray fluorescence (XRF), and x-ray diffraction (XRD) systems.
• Use customer management software to resolve service calls, control parts inventories, and complete job tasks.
• Inspect malfunctioning products, analyze inspection findings to detect the source of the problem, and recommend repair, replacement, or other corrective action.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.

Minimum Education & Experience

• High school diploma and 4+ years hands-on experience as a Service Engineer and Technical Support Engineer, particularly working with analytical instrumentation. Working experience with optical emission spectroscopy (OES), x-ray fluorescence (XRF), and x-ray diffraction (XRD) is a strong plus or Bachelor’s degree in Sciences, Engineering or related field with 0 years’ experience.

Proficiencies

• Customer oriented.
• Technical knowledge of scientific equipment or related technology based equipment.
• Effective interpersonal communication and ability to establish good customer rapport.
• Ability to prioritize service requests and produce clear and concise documentation.
• Ability to work independently within a customer location. Minimal direct supervision required.

Travel & Physical/Environmental Requirements:

• Ability to travel up to 70% at times within the territory or other areas as needed.
• Physical activities: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions.
• Ability to safely lift 50 lbs. with assistance on occasion, and safely lift and carry 25-30 lbs. continuously throughout the day.
• Environmental conditions: Inside office environment conditions, travel by taxi, train, airplane, noise, hazards, & conditions at customer locations.
• Maintain a valid driver’s license and safe driving record.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!