Technical Services Engineer

Lafarge Canada; Mississauga; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Technical Services Engineer to enhance product sales and customer experience. This role involves providing technical support, resolving customer concerns, and promoting innovative solutions in the cement industry. With a focus on safety and collaboration, you will play a crucial role in driving product development and customer relationships. Join a team committed to making a positive impact in the construction sector while enjoying a supportive work environment that values your contributions and fosters career growth.

Benefits

Flexible Health & Dental benefits

Generous Pension Plan

Access to RRSP and TFSA

Employee and Family Assistance Program

Mental health and well-being support

Service recognition awards

Access to online learning platforms

Financial support for new parents

Inclusive work environment

Company-provided PPE

Qualifications

• 5+ years in the cement/concrete industry.
• Bilingual in French and English with ACI Concrete Field Testing certification.

Responsibilities

• Support Lafarge product sales and profitability through technical support.
• Resolve customer product issues and provide technical information.

Skills

Customer Focus

Problem-solving

Presentation skills

Statistical analysis

Technical knowledge in cement/concrete

Education

Engineering degree (Civil preferred)

Equivalent combination of college degree and industry experience

Tools

MS Office

Job description

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Whatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.

Technical Services Engineer

Requisition ID: 12510

Location: Mississauga, ON, CA, L4V 1S7

Pay Type: Salary

Travel Requirement: 31-40%

Company Overview

Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America’s oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities.

Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region.

The newly listed company will become North America’s leading building solutions company, with industry-leading market position to meet its customers’ greatest ambitions with the most advanced building solutions from foundation to rooftop.

About The Role

The Technical Services Representative supports Lafarge product sales and profitability within a defined geographical area by offering cement customers technical support. The Technical Services Representative also provides expert technical advice internally (e.g., sales team) and externally through local and provincial associations. He/She plays a key role in supporting promotion of Lafarge products and solutions and also strongly contributes to innovation activities within his geography.

What You’ll Accomplish

• Supports and promotes Lafarge cementitious products to existing customers.
• Provides technical services to enhance Lafarge cementitious customers’ operations and experience.
• Resolves customer product issues and technical concerns.
• Responds to customers’ requests for technical information and samples.
• Participates in long-term product development and performance improvement initiatives.
• Trains and educates customers and the sales team.
• Initiates and supports the sales force in the development of new customer relationships and new segment offerings through technical and promotional expertise.
• Actively participates in the generation of innovative ideas and projects, and drives product development and new segment offering efforts.
• Promotes new uses for existing products and assists with program development for successful market penetrations.
• Assists sales team with quantifying the value of Lafarge’s cementitious offering to a variety of segments/channels.
• Demonstrates a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promotes a culture of safety and exhibits these behaviors.

What We’re Looking For

• Education: Engineering degree (Civil preferred) or equivalent combination of college degree and industry experience (civil preferred).
• Field of Study Preferred: Civil Engineering.
• Required Work Experience: Five years in the cement/concrete industry.
• Required Training/Certifications: ACI Concrete Field Testing – Grade 1, Bilingual (French and English).
• Required Technical Skills: Strong Customer Focus, familiarity with basic statistical analysis, mastery of MS Office.
• Knowledge and experience in cement, concrete and aggregates is preferred.
• Travel Requirements: 40%

Additional Requirements

• Safety, Ethics and Values, Functional/Technical skills, Customer Focus, Problem-solving, Presentation skills, Innovation Management, Peer Relationships, Business Acumen, Organizing.
• Successful candidates must adhere to all safety protocols and proper use of Lafarge approved Personal Protection Equipment (“PPE”).

What We Offer

• Flexible Health & Dental benefits coverage for you and your dependents.
• A generous Pension Plan supporting various career and life stages.
• Access to voluntary programs like RRSP and TFSA for future financial planning.
• Healthy Living support through an Employee and Family Assistance Program (EFAP).
• Access to mental health and well-being support.
• Service recognition awards and perks & discounts.
• Access to online learning platforms, financial educational assistance, and a culture fostering career growth.
• Financial support for new parents beyond statutory benefits.
• An inclusive environment where everyone can be themselves.
• A collaborative, team-oriented work culture.
• Company-provided PPE ensuring safety and comfort.

We thank you for your interest. Please note that this posting is for an existing vacancy, and only candidates selected for an interview will be contacted. Lafarge is committed to employment equity and encourages applications from women, visible minorities, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Your Lafarge Experience

At Lafarge, there are endless opportunities for you to play your part. Whether in technical, managerial, or frontline roles, you can build a career that works for you. Embrace our shared passion for the planet, seek diverse perspectives, share ideas, and develop skills and connections to perform at your best. Only together in a thriving culture can we build the world we all want to live in.