Field Service Engineer II (Toronto REMOTE)

Thermo Fisher Scientific; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

Join a leading global supplier of spectrochemical instruments as a Service Engineer. You will provide comprehensive services on Spectroscopy instruments, including installation, repairs, and maintenance. The role involves significant travel within Ontario and requires strong technical knowledge and customer-oriented skills. Enjoy competitive pay, annual bonuses, and excellent career growth opportunities in an innovative organization.

Benefits

Competitive pay

Annual bonuses

Healthcare

Employee benefits

Career growth prospects

Qualifications

• 4+ years of hands-on experience as a Service Engineer or Technical Support Engineer.
• Experience with analytical instrumentation, especially OES, XRF, and XRD.

Responsibilities

• Perform on-site installation, repair, maintenance, and qualification of spectroscopy systems.
• Manage service calls and document work using customer management software.
• Develop and deliver training on equipment operation and safety.

Skills

Customer-oriented

Technical knowledge

Interpersonal skills

Communication skills

Ability to prioritize

Independent work

Education

High school diploma

Bachelor’s degree in Sciences

Tools

OES

XRF

XRD

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division

We operate within a global footprint with more than 4,000 colleagues, delivering product solutions to customers that allow for confident, on-the-spot decision-making. The Chemical Analysis Division (CAD) offers a broad range of analytical instruments and services to diverse markets including Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, Spectroscopy, and Minerals & Mining. Our instruments are valued worldwide for their adaptability, reliability, and ease of use. CAD is part of the Analytical Instruments group, comprising three business units:

1. Measurement Control and Sample Identification
2. Environmental and Process Monitoring
3. Production Process and Analytics
4. Bulk Elemental Analysis

This position supports the Bulk Elemental Analysis (BEA) business unit, which helps customers accelerate production, improve product quality, make faster process decisions, and protect their brands. We manufacture high-quality analytical, inspection, bulk weighing, and compliance solutions for sectors like:

• Clean Energy (battery manufacturing & minerals production)
• Food Safety (product inspection and packaging)
• Infrastructure (cement, mining & metals)

Product Inspection

We provide in-line inspection and monitoring solutions to ensure safety, quality, and efficiency by detecting physical contaminants, validating net content, verifying product integrity, and analyzing constituents. Our systems serve over 35,000 customers globally, including many top food companies. More info at www.thermofisher.com/productinspection

PGNAA & Minerals Processing Elemental Analyzers

Leading industries such as cement, energy, and mining rely on our Process Analytics for raw material quality assessment. More info at www.thermofisher.com/minerals

Imaging

Our X-ray sources provide high-resolution imaging and automated inspection for high-throughput production lines. Details at https://www.thermofisher.com/search/browse/category/us/en/90207163/x-ray+sources+and+systems

Bulk Elemental Analysis (BEA)

With over 85 years at our Ecublens site in Switzerland, we are a leading global supplier of spectrochemical instruments for industries like metallurgy, transportation, cement, mining, food, pharmaceuticals, chemicals, petroleum, and batteries. Our capabilities include optical emission spectroscopy (OES), x-ray fluorescence (XRF), x-ray diffraction (XRD), and spectrometer automation (SMS).

Discover Impactful Work:

Territory: Up to 75% travel within Canada, Ontario Province

What will you do?

You will provide comprehensive services on Spectroscopy instruments: OES, XRF, and XRD, including installation, repairs, preventative maintenance, and qualifications. You will engage with customers and collaborate with team members, sales, technical support, and engineering.

• Perform on-site installation, repair, maintenance, qualification, and validation of spectroscopy systems.
• Manage service calls, control parts inventories, and document work using customer management software.
• Inspect malfunctioning products, analyze issues, and recommend corrective actions.
• Act as a communication link between the customer and the company to ensure effective service.
• Develop and deliver training on equipment operation and safety for team members and customers.

Minimum Education & Experience

• High school diploma with 4+ years of hands-on experience as a Service Engineer or Technical Support Engineer working with analytical instrumentation, especially OES, XRF, and XRD, or a Bachelor’s degree in Sciences, Engineering, or related field with less experience.

Proficiencies

• Customer-oriented.
• Technical knowledge of scientific or related equipment.
• Strong interpersonal and communication skills.
• Ability to prioritize requests and produce clear documentation.
• Ability to work independently at customer sites with minimal supervision.

Travel & Physical/Environmental requirements:

• Ability to travel up to 70% within the territory or as needed.
• Physical activities include stooping, kneeling, reaching, standing, walking, lifting, and repetitive motions.
• Ability to lift 50 lbs with assistance occasionally, and 25-30 lbs continuously.
• Work environment includes office settings, travel, and customer locations with potential hazards.
• Maintain a valid driver’s license and safe driving record.

Benefits

We offer competitive pay, annual bonuses, healthcare, and employee benefits. Join an innovative organization committed to integrity, involvement, and innovation, with excellent career growth prospects.