Remote Customer Success Manager: AI-Powered Growth

Motion (Creative Analytics); Canada; Remote; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation package

Health benefits from day one

20 days of PTO

$1,500 work-from-home stipend

Hybrid work flexibility

Job summary

A dynamic analytics platform company is seeking a Customer Success Manager to educate clients on creative strategy and help operationalize workflows. This role involves developing onboarding programs, maintaining client relationships, and enhancing clients' creative strategy processes through tailored education. The ideal candidate will have relevant account management experience and strong public speaking skills, all while working in a remote-first environment with opportunities for hybrid work. Competitive compensation and a positive team culture await.

Qualifications

• 2-3 years of experience in high volume account management or customer success at a B2B SaaS company.
• Strong self-starting attitude with curiosity and eagerness to learn.
• Experience incorporating AI into workflows.

Responsibilities

• Develop onboarding curriculum and conduct engaging sessions with clients.
• Build relationships to ensure clients are updated on new features.
• Identify gaps in clients’ creative strategy processes and educate them.

Skills

Account management

Public speaking

Presentation abilities

Relationship-building

Resourcefulness

Job description

A dynamic analytics platform company is seeking a Customer Success Manager to educate clients on creative strategy and help operationalize workflows. This role involves developing onboarding programs, maintaining client relationships, and enhancing clients' creative strategy processes through tailored education. The ideal candidate will have relevant account management experience and strong public speaking skills, all while working in a remote-first environment with opportunities for hybrid work. Competitive compensation and a positive team culture await.