Technical Analyst - Disability claims

iA Financial Group; Toronto; Hybrid; CAD 54,000 - 60,000; Full time

Job summary

A financial services company in Toronto is seeking a Technical Analyst to handle disability claims. This role involves evaluating claims, communicating with clients, and ensuring timely processing. Applicants should be bilingual in English and French, have 2-5 years of related experience, and possess strong analytical and communication skills. The position offers a competitive salary and benefits, with a hybrid work model.

Benefits

Flexible group insurance

Competitive pension plan

Stock purchase plan

Wellness/personal development days

Employee assistance program

Qualifications

• 2-5 years of experience in the administrative or finance domain.
• Ability to assess claims quickly using QPAY criteria.
• Proficiency in interpreting contracts and documentation.
• Skills in processing payments and updating internal systems.
• Competency in drafting clear letters and emails.

Responsibilities

• Collect relevant information to support claim analysis.
• Evaluate eligibility of disability claims and verify documentation.
• Communicate claim decisions to clients via phone and written correspondence.
• Process and pay disability benefits using QPAY guidelines.
• Maintain records and update client files.

Skills

Analytical skills

Empathy

Bilingual (English and French)

Communication Skills

Attention to detail

Tools

QuickPay

Tide

Job description

Overview

Technical Analyst - Disability claims (12 months contract). Build the future with us. This role involves assessing new disability claims by gathering and analyzing medical and non-medical information, ensuring timely and accurate processing of claims, communicating decisions to clients, and managing benefit payments in accordance with QPAY criteria. It requires strong analytical skills, empathy, and a commitment to delivering a smooth and professional client experience.

Location: Québec, Québec; Other Possible Location(s): Toronto, Ontario.

Company: iA Financial Group. Posting End Date: 2025-11-07.

What you’ll accomplish with us

As a Technical Analyst – Disability Claims, you’ll be at the core of our mission.

Responsibilities

• Collect relevant medical and non-medical information by phone to support claim analysis.
• Evaluate new disability claims for eligibility, verify documentation, and follow up on missing information.
• Communicate claim decisions to clients via phone and written correspondence.
• Process and pay disability benefits in accordance with QPAY guidelines.
• Maintain accurate records and update client files using internal systems (e.g., Tide).

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their strong ability to assess claims quickly using QPAY criteria.
• Stands out for their proficiency in interpreting contracts, clauses, and procedural documentation.
• Demonstrates a strong and solid understanding of QuickPay criteria and exclusions (e.g., confirmed diagnosis, ongoing treatment).
• Is skilled in processing payments and updating internal systems.
• Is competent in drafting clear and professional letters and emails.
• Has 2-5 years of experience in administrative or finance domain.
• Advanced level of English and French, as the position involves participating in interviews with insurers in English and French, responding to emails, and drafting documentation in English and French with English- and French-speaking internal partners on a daily basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and more.

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

Compensation

The typical hiring range for this position is between 54,000 CAD and 60,000 CAD per year; base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. iA is committed to offering a fair, equitable, and market-based compensation structure. Market data is updated annually to reflect current conditions.

Location

Québec, Québec; Other Possible Location(s): Toronto, Ontario.

Company

iA Financial Group

Posting End Date

2025-11-07

Company Overview

iA Financial Group is the strength of a company with a human side, with over 8,000 employees. We serve more than four million clients and 25,000 advisors in insurance, savings, and wealth management. We have over $200 billion in assets and invest in technological innovation to stay at the forefront of the financial services industry in Canada and the United States. We have believed for over 125 years in supporting our employees and partnering with reputable leaders to continue innovating.

At iA, we’re invested in you.

Our Commitment to Diversity and Inclusion: We support and celebrate diversity and strive to provide an inclusive workplace for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or disability.

Please note that if you need help or assistance to make the recruitment process more accessible, please contact us here. A team member will assist you with your needs.