Technical Advisor

hyundai Granby; Granby; Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance

Employee discounts

Performance bonuses

Hybrid model

Comprehensive onboarding

Job summary

Hyundai Granby in Granby, Canada is hiring a Service Advisor to join our after-sales team. You will manage customer inquiries by phone, guide maintenance options, and coordinate appointments to keep service flowing smoothly.

Ideally you enjoy teamwork, have strong communication skills, and are organized. Prior automotive service or advisor experience is a plus, and a positive attitude and customer focus are essential for daily success.

Qualifications

• Strong customer service mindset and communication skills.
• Ability to handle multiple requests and stay organized.

Responsibilities

• Answer incoming service department calls and assist customers with their various requests.
• Inform and guide customers regarding maintenance, repairs, and services offered.
• Participate in scheduling appointments and ensure necessary follow-up with customers.
• Open, manage, and close internal repair orders for the dealership.
• Track dealership vehicles requiring inspection, maintenance, or repair.
• Coordinate requests from the sales department and follow up with the service department.
• Act as a liaison between sales, service, and the service department to ensure efficient information flow.
• Follow up with various stakeholders to avoid delays and maintain smooth progress.
• Support the service advisors and team during peak periods.
• Maintain complete, accurate, and up-to-date repair records and orders.
• Contribute daily to providing a professional, efficient, and enjoyable experience for our customers and internal teams.

Skills

Customer service

Telephone support

Organizational skills

Team player

Tools

CRM software

Job description

Join a team passionate about automobiles. Exciting careers in sales, service, parts, financing, marketing, and more.

Now Hiring – Service AdvisorAt **Hyundai Granby**, a member of the **84DIX Group**, our service department plays a vital role in our customers' experience and the smooth operation of the entire dealership.

We are currently seeking a **Service Advisor** to join our after-sales service team. This is a **key position supporting service operations**, with an important role in managing telephone inquiries, internal tasks, and interdepartmental communication.

Your Main Responsibilities

• Answer **incoming service department calls** and assist customers with their various requests.
• Inform and guide customers regarding maintenance, repairs, and services offered.
• Participate in scheduling appointments and ensure necessary follow-up with customers.
• Open, manage, and close internal repair orders for the dealership.
• Track dealership vehicles requiring inspection, maintenance, or repair.
• Coordinate requests from the sales department and follow up with the service department.
• Act as a liaison between sales, service, and the service department to ensure efficient information flow.
• Follow up with various stakeholders to avoid delays and maintain smooth progress.
• Support the service advisors and team during peak periods.
• Maintain complete, accurate, and up-to-date repair records and orders.
• Contribute daily to providing a professional, efficient, and enjoyable experience for our customers and internal teams.

The Ideal Candidate

Above all, we are looking for someone who enjoys communicating, organizing, and getting things done. You are comfortable on the phone, able to handle multiple requests simultaneously, and enjoy working as part of a team in a fast-paced environment. Knowledge of the automotive industry or experience as a service advisor is certainly an asset, but we also place great importance on **attitude, organizational skills, and customer service quality**.

Why Hyundai Granby?

You will join a team where collaboration between departments is essential and where your role will have a **tangible impact on the daily operations of the service department**. If you enjoy interacting with people, have a passion for the automotive industry, and are looking for a dynamic role, **we would love to meet you.**

We look forward to welcoming you to the Hyundai Granby – Groupe 84DIX team!

Ready to accelerate your career?

Questions about a position or your application? We're here to help.

What employee benefits?

• Insurance, employee discounts and performance bonuses.
• Absolutely. Some junior positions include comprehensive training.
• Depending on the position (BDC/marketing/administration), a hybrid model may be offered.
• Yes. Comprehensive onboarding program, training sessions, and internal workshops.

* Despite our commitment to ensuring the accuracy of the information, we DISCLAIM any responsibility for errors or omissions on these pages. Please consult your local dealer for actual terms and conditions. Vehicle prices displayed are subject to change without notice.

Notice pursuant to section 39 of the Consumer Protection Act

The Hyundai name, logo, product names, feature names, images, and slogans are all trademarks managed by Hyundai Canada .