Service Advisor Canyon Meadows Hyundai Calgary, AB

Dilawri Group of Companies; Calgary; Hybrid; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Dilawri Group of Companies is seeking a Service Advisor for Canyon Meadows Hyundai in Calgary, AB. You will welcome customers, gather information, identify repair needs, and explain manufacturer maintenance recommendations.

Prepare repair orders, verify warranty coverage, and keep customers informed on progress. Strong communication skills and familiarity with CDK/Dealer-FX are valued, along with a focus on exceptional customer service.

Qualifications

• 2+ years of experience as a Service Advisor in the automotive industry.
• Clear written and oral communication with a focus on customer service.
• Ability to interpret customers’ descriptions into clear instructions for technicians.
• Excellent organizational skills and ability to prioritize tasks.
• Experience with CDK and/or Dealer-FX is an asset.

Responsibilities

• Welcome customers and gather information to identify repair and maintenance work.
• Advise customers on maintenance schedules and warranty options; sell services.
• Document and complete a repair order with accurate vehicle and pricing details.
• Obtain pre-authorization costs, parts availability, and payments.
• Monitor progress and keep customers informed on status and timing.
• Explain work and charges to customers; handle additional duties as assigned.

Skills

Customer service

Communication

Organization

Time management

Tools

CDK

Dealer-FX

Job description

Dilawri Group of Companiesis Canada's largest automotive group, representing over 35 brands at more than80 franchised dealerships. We are dedicated to providing exceptional customerservice and fostering a culture of innovation and excellence. Join our team andbecome part of an organization that values people, performance, and community.

ABOUT THEROLE

We are looking for aServiceAdvisor to join our team atCanyon Meadows Hyundai. The successfulcandidate is someone who is passionate about the automotive industry and eagerto contribute to our growing team.

KeyResponsibilities:

• Responsible for welcomingcustomers and gathering the required information to identify the vehiclerepair and maintenance work required.
• Advise customers onmaintenance schedules, explain the importance of maintenance based onmanufacturers recommendations, sell services, understands and appliesfactory and aftermarket warranties. Recommends additional services basedon vehicle history, time and mileage and provides thefinance officewith warranty expiration information.
• Documentsandcompletesa repair order, verifying customer information, preferredmethod of contact, vehicle information and concerns, accurate detailedprice estimate, completes vehicle walk-around, checks vehicle history foropen recalls and campaigns and provides customer with an expected timeframe for completion.
• Obtain pre-authorizationcosts, parts availability, and payments
• Verifies the scope ofwarranty coverage prior to the work being done and ensures appropriateapprovals are obtained.
• Monitors the progress of thework and keeps customers informed regarding the status of theirvehicle.
• Review CSI monthly score andday to day performance
• Utilizes CDKandDealer-FX onall customers pay repair orders and accurately ordersparts.
• Preparation and explanationof the work and charges to the customer.
• Other duties as assigned bymanagement

ABOUT YOU

• Have a minimum of2+years of experience as a Service Advisor in the Automotiveindustry.
• Requires clear written andoral communication and a focus on excellent customer service.
• Must be able to interpretcustomers’ descriptions of their vehicle problems and translate them intoclear instructions for thetechnicians.
• Excellent organizationalskills and an ability to effectively prioritize tasks.
• Must be able to effectivelydeal with customers’ concerns or complaints.
• Good understanding of thebrand, maintenance, and warranty requirements.
• Must be computer literatewith an ability to use a variety of programs and learn new oneseasily.
• Previous experience with CDKand/or Dealer-FX is considered an asset

What WeOffer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• A support and inclusive work environment

Dilawri Group of Companiesis an equal opportunity employer. We celebrate diversity and are committed tocreating an inclusive environment for all employees.