Experienced Service Advisor - Windsor Hyundai

The 401 Group; Windsor; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

On-site Parking

Employee pricing on parts and service

Health & wellness benefits

Career path growth

Job summary

The 401 Group is hiring an Experienced Service Advisor in Windsor, Ontario. You will play a pivotal role in delivering excellent customer service while helping customers navigate automotive challenges. The position involves coordinating services, assessing problems, and maintaining strong customer rapport in a fast-paced team environment.

You will verify coverage, prepare repair orders, and develop accurate estimates. Flexibility to work Saturdays and a valid G license are required.

Qualifications

• 1–2 years in a customer service role.
• Excellent customer service skills.
• Valid G Driver's License.
• Able to work flexible hours including Saturdays.

Responsibilities

• Listen to customer descriptions to identify services needed.
• Explain warranty and service contract coverage.
• Prepare repair orders describing symptoms and required repairs.
• Develop estimates by costing parts, labor and materials.
• Maintain customer rapport and obtain approvals and contact details.
• Record problems and corrective actions planned and keep accurate records.

Skills

Customer service

Problem solving

Auto knowledge

Team player

Flexible hours

Tools

Service database system

Job description

Are you a problem solver with a knack for success and customer service who is looking for more in their career? We are seeking a proactive individual with Service Advisor experience who thrives in team environments to join our service team. As an Experienced Service Advisor, you will have the important role of Customer Service and helping with automotive challenges while fostering a culture of cooperation and efficiency with the potential to move into a management role.

Location: Windsor Hyundai

1620 Sylvestre Drive

Windsor, Ontario

N9K 0B9

Compensation: Up to $80,000 - $100,000 per year

What You Will Be Doing:

• Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Maintain accurate records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
• Other duties as assigned

What You Bring to the Table:

• Auto Experience, expertise and performance
• Excellent customer service skills
• Minimum 1 - 2 years in a customer service role
• Valid G Drivers License
• Able to work flexible hours within our business hours including Saturdays

So why work for us?

• The 401 Group of Companies is privately owned and 100% Canadian
• 20+ State-of-the-art facilities including a "google like" call centre and an 80,000 sq ft. centralized service "Hub"
• A high energy, fast paced and fun work environment with various initiatives and rewards
• Individual and team-oriented coaching, mentoring, and training
• Opportunities for career path planning, growth, and advancement from within
• Health & wellness benefit enrolment opportunities
• Employee referral bonus opportunities
• Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar
• A corporate swag e-site for employees exclusively
• Perkopolis enrollment
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or [e-mail]

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.