Surveillance Supervisor - FT

ACE Casinos; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

Ace Casino is seeking a Surveillance Supervisor to lead the CCTV and incident response team in a fast-paced casino environment. You will monitor all gaming areas, investigate suspicious activity, and ensure compliance with internal policies and AGLC requirements.

This role requires AML/ProServe/AGLC training, licensing, and 2+ years of casino surveillance experience, with flexibility to cover mornings, evenings, or nights on a shift basis.

Qualifications

• AML, ProServe and Deal Us In Phase trainings required and up to date.
• AGLC licensing must be current before first shift.
• At least 2 years of casino surveillance experience.
• Experience with table games such as Blackjack, Baccarat, Roulette, Poker, etc.
• Excellent communication, integrity and professional conduct.

Responsibilities

• Supervise Surveillance Operators and ensure investigations are timely.
• Conduct internal investigations and develop team logs/training items.
• Monitor casino floors via CCTV and radios to detect anomalies.
• Assist regulatory bodies and local police with investigations.
• Record activity in daily logs and PTR, and report suspicious activity.

Skills

Surveillance Experience

Table Games Knowledge

English Communication

Education

AML Certification

ProServe Certification (AGLC Smart Training)

Deal Us In Phase #1 (AGLC Smart Training)

Deal Us In Phase #2 (AGLC Smart Training)

AGLC Registered Gaming Worker Licensing

High School Diploma or GED

Job description

Ace Casino is currently seeking Surveillance Supervisor to join our dynamic team. This position is subject to shift work and will require the operator to be open to work mornings, evenings, or nights.

Reports To

Assistant Surveillance Manager and Surveillance Manager.

Position Overview

The Surveillance Supervisor plays a major role in visually monitoring all gaming standards within the casino using radios and CCTV equipment. Holding themselves and the operator accountable for investigating all fraudulent or illegal activity and ensuring incidents are reported appropriately. The position is completely technology based and requires working closely with other departments and management.

Essential Duties and Responsibilities

• Hold Surveillance Operators accountable for their investigations and ensure they are completed in a timely manner.
• Conduct internal investigations as needed.
• Develop logs and training items for the surveillance team as needed.
• Visually monitor all areas within the casino and ensure that all illegal activity and activities in violation of casino policies and procedures are investigated and reported.
• Observe table games, slot machines, cash cages, food and beverage areas, entrances, and other high-risk areas on video monitors to detect liability concerns or illegal activity.
• Assist AGLC with site investigations as well as assisting local Police with external investigations.
• Act as a first point of contact during emergency situations and immediately alert security supervisor of potentially dangerous situations.
• Observe and record all activity on the gaming floor tables, slot activities, morning slot pulls and counts, table pulls, final counts, all suspicious activity, and all incidents inside and outside the casino’s property in a daily log.
• Track all daily activity and yearly incidents in facility logs.
• Reporting duties include entering all Patron Transaction Reports (PTR).
• Designated Anti-Money Laundering (AML) Administrator for the AGLC AML unit, which requires:
• Entering Patron Transaction Reports (PTR) into AGLC provided database.
• Investigating and reporting Unusual Transaction Reports (UTR) to the facility AML Liaison and AGLC
• Report all suspicious activity to the manager.
• Must Safeguard all confidential information and exercise due care to prevent its improper disclosure or use.
• Flexible with availability to cover open shifts as needed. Position is subject to shift work varying morning, evenings, and nights depending on business needs.
• Comply and reflect company values daily.
• Be an example of leadership and excellence within the Surveillance department.

Qualifications and Requirements

• Requires following certifications which must be kept up to date:
• Anti-Money Laundering (AML)
• ProServe (AGLC Smart Training)
• Deal Us In Phase #1 (AGLC Smart Training)
• Deal Us In Phase #2 (AGLC Smart Training)
• Requires AGLC Registered Gaming Worker Licensing prior to the first shift. Obtained with criminal record check no older than 3 months.
• Requires minimum two (2+) years of recent Casino Surveillance Experience.
• Requires experience with Table Games (Blackjack, Baccarat, Craps, Roulette, Poker, etc.)
• Must be at least 18 years of age or older.
• Strong oral and written communication skills using the English language.
• A minimum of high school diploma or equivalent (GED) is required. Certificate/Diploma/Degree in Criminology, Policing Studies, or related field is beneficial.
• Computer proficiency with MS Office (Outlook, Word, and Excel) and internet browsers.
• Knowledge in AGLC casino terms and conditions
• Basic accounting abilities for calculating monetary items.
• High level of honesty, accountability, responsibility, collaboration, and customer service.
• Personal integrity and a desire to follow company and AGLC procedures to protect the public and company assets.
• Well-developed interpersonal, problem solving, conflict resolution and communication skills.
• Excellent observation skills with strong attention to detail.
• Ability to conduct self in a professional manner and maintain self-control under stressful conditions.
• Ability to multi-task and prioritize security needs.
• Self-motivated and willing to learn.

Physical Requirements

• Must be able to sit at a desk for up to 12 hours. (Operators have the ability to stand and move around the office as time allows).
• Must be able to watch TV and computer screens for up to 12 hours.
• Irregular lifting of up to 20 Lbs.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.