Surveillance Operator (Casual)

Red Deer Resort & Casino; Red Deer; On-site; CAD 28,000 - 34,000; Full time

Job summary

Red Deer Resort & Casino is seeking a Casual Surveillance Operator to monitor live video feeds, ensure security and integrity of casino operations, and report irregularities to management. You will work under the Surveillance Manager and Supervisor in a fast-paced environment.

Requirements include a high school diploma or GED, at least one year of surveillance experience (casino experience a plus), and an AGLC gaming license or the ability to obtain one. Proficiency with MS Office is expected.

Qualifications

• High school diploma or GED required.
• 1+ year surveillance experience preferred.
• Casino experience a plus; knowledge of casino games is an asset.
• AGLC licensing required or ability to obtain.
• Proficiency with MS Office (Outlook, Word, Excel) and internet.

Responsibilities

• Monitor live video feeds to identify suspicious or unauthorized activity on the casino floor and report to the security team.
• Maintain confidentiality and adhere to surveillance policies.
• Conduct routine patrols and use surveillance systems to detect breaches or policy violations.
• Operate surveillance equipment and software for recording and review of footage.
• Collaborate with security and management to respond to incidents and emergencies.
• Observe table game participants to detect cheating and monitor persons of interest.
• Maintain accurate records of observations and actions taken during shifts.
• Follow all policies and regulatory requirements for surveillance operations.

Skills

Observation skills

Attention to detail

Multitasking

Willingness to learn

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Are you looking for an exciting opportunity in the casino industry? Do you have a keen eye for detail and a passion for maintaining safety and security? If so, we want you to join our team as a Casual Surveillance Operator at Red Deer Resort & Casino.

At Red Deer Resort & Casino, we pride ourselves on providing a safe and enjoyable environment for our guests and employees alike. As a leading casino destination, we are dedicated to upholding the highest standards of security and surveillance to ensure the integrity of our operations.

Summary

Under the direction of the Surveillance Manager & Surveillance Supervisor, the Surveillance Operator is responsible for, including but not limited to, monitoring surveillance footage to ensure the security and integrity of casino operations, staff members and our guests and patrons. This position ensures compliance with Alberta Gaming, Liquor & Cannabis Commission (AGLC) and house regulations. This involves promptly reporting any irregularities or disturbances to your manager or security team for investigation.

Essential Duties and Responsibilities

• Monitor live video feeds to identify and report any suspicious or unauthorized activity on the casino floor, gaming areas, and other designated areas.
• Maintaining strict confidentiality is essential for this role.
• Conduct routine visual patrols and observations with the use of the surveillance system to maintain vigilance and detect potential security breaches or violations of company policies.
• Operate advanced surveillance equipment and software to capture and record footage for review and investigation.
• Collaborate with security and management teams to respond promptly to incidents, emergencies, and other security-related concerns.
• Observes participants in table games to detect cheating, identify rule violators, and monitor persons designated as suspicious or 'persons of interest'.
• Maintain accurate and detailed records of observations, incidents, and actions taken during shifts.
• Adhere to all company policies, procedures, and regulatory requirements related to surveillance and security operations.
• Perform any additional tasks as required or instructed to ensure the overall success and smooth operation of the casino.

Education, Qualification and Requirements

• A minimum of high school or equivalent (GED) is required.
• At least one (1) year of previous surveillance experience is preferred, although such experience is not necessary.
• Previous casino experience is preferred, and knowledge of casino games is considered an asset.
• Must be at least 18 years of age or older.
• AGLC gaming licensing is a requirement for this position, which includes a criminal record check.
• Intermediate proficiency with Microsoft Office (Outlook, Word, and Excel) and the internet.
• Excellent observation skills with strong attention to detail.
• Must possess the ability to multitask effectively and demonstrate motivation and willingness to learn.

Work Environment

• Intense atmosphere focused on detecting suspicious or unlawful activity
• Fast-paced and dynamic environment
• Extended periods of sitting and monitoring surveillance screens
• Limited physical movement during shifts
• Use of computer keyboards and other equipment for extended periods

Hours of Work

• The hours of work for this position will vary depending on operational requirements but will include afternoon, evening, and late night, as well as weekends and holidays.

Please note that this job description indicates the minimum level of qualities, skills and/or abilities deemed necessary to perform the job competently. The duties, responsibilities and activities may change at any time with or without notice. The employee may be required to perform other job-related assignments as requested.