Surveillance Operator

River Cree Resort & Casino; City of Spruce Grove; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wage and benefits

Shuttle service from West Edmonton

Circle of Service program rewards

Progressive team environment

Work with skilled Management team

Job summary

River Cree Resort & Casino in Alberta is seeking a Surveillance Operator to monitor guests and associates on surveillance systems and report suspicious activity. The role requires attention to detail, integrity, and the ability to follow strict policies.

Responsibilities include performing routine surveillance on gaming floors, maintaining logs, and assisting other departments while protecting assets and ensuring safety for patrons and staff.

Qualifications

• Must have strong communication skills in reading, writing, and comprehension of English.
• 1-2 years demonstrated casino experience or equivalent education/experience.
• Knowledge of surveillance equipment and security procedures is preferred.
• Must be able to hold a registered gaming worker license as per AGLC terms and conditions.

Responsibilities

• Monitor the premises using surveillance equipment and report suspicious activities to managers.
• Protect patrons, staff, and company assets while maintaining confidentiality of the department.
• Maintain accurate logs of procedures and violations and assist other departments as needed.
• Adhere to all departmental and property policies, terms, and conditions, providing a high level of customer service and integrity.

Skills

Communication skills

Attention to detail

Tools

Surveillance equipment

Job description

A structured Surveillance Operator role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Surveillance Operator is to monitor the activities of guests and associates on surveillance equipment.
Reporting to the Surveillance Director, the Surveillance Operator monitors the premises using electronic surveillance equipment and will report suspicious activities to the proper managers.

• Protects the safety of patrons and staff;
• Protects the assets of the property;
• Protects the confidentiality of the department;
• Completes routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals and/or activity, and acting as a support unit to other departments in relation to the protection of company assets.
• Strictly adheres to all departmental and property policies and procedures and complies with all AGLC Terms and Conditions. Maintains accurate logs of all procedure violations or completing reviews of all material that is pertinent to site operations.
• Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
• Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Always maintain awareness of gaming operation and comply with security policies and procedures in order to secure company assets.
• Maintain a clean and safe work environment. Complies with safety procedures including use of required safety equipment and identifies unsafe practices or conditions.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned.
• 1-2 years demonstrated casino experience, other combination of education and experience may be considered.
• Gaming experience is a definite asset.
• Knowledge of surveillance equipment and cheating/advantage play a definite asset.
• Communication Skills Must be adept in reading, writing and comprehension of the English language.
• Manual Dexterity The Surveillance Operator must have the dexterity to maneuver electronic surveillance equipment smoothly using a mouse or joystick.
• Must have the ability to sit at a desk for extended periods of time.
• This type of work appeals to people who enjoy having clear rules and guidelines for their work, dealing with people from diverse backgrounds and controlling access to facilities.
• Possess math skills to calculate the payouts and commissions relevant to appropriate table games.
• Knowledge of cheating/advantage play a definite asset.
• The candidate must be able to hold a registered gaming worker license as set out in the AGLCs Terms & Conditions.
• Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
• Possesses detailed knowledge of casino table games such as blackjack, mini-baccarat, roulette and craps, slots, poker, cash/slot cage, and count room policies and procedures.
  

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.
WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.