Surveillance Operator

River Cree Resorts & Casino; Canada; On-site; CAD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive wage

Benefits

Shuttle service from West Edmonton

Circle of Service program

Progressive team environment

Job summary

The River Cree Resort & Casino seeks a Surveillance Operator to monitor the gaming floor and premises using electronic systems. You will report suspicious activities to management and support colleagues in protecting guests, staff, and assets while ensuring compliance with department policies.

The role requires strong English communication, attention to detail, and the ability to work varied shifts to cover late nights, weekends, and holidays. Casino experience is a plus.

Qualifications

• Must read, write, and comprehend English proficiently.
• Ability to sit at a desk for extended periods.
• Knowledge of casino security policies and log maintenance.
• Must hold or be eligible for a registered gaming worker license.

Responsibilities

• Monitor patrons and associates on surveillance equipment to identify potential problems.
• Report suspicious activities to proper managers and maintain logs of procedures.
• Protect patrons, staff, and property assets while adhering to policies.
• Support other departments to protect company assets as needed.
• Provide evidence in legal matters arising from incidents.
• Maintain a clean, safe work environment and comply with health/safety requirements.

Skills

English communication

Attention to detail

Numerical aptitude

Cheating/advantage play knowledge

Customer service orientation

Teamwork

Education

High School Diploma or equivalent

Tools

CCTV systems

Access control systems

Job description

Overview

A structured Surveillance Operator role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Surveillance Operator is to monitor the activities of guests and associates on surveillance equipment.

Reporting to the Surveillance Director, the Surveillance Operator monitors the premises using electronic surveillance equipment and will report suspicious activities to the proper managers.

Responsibilities

• Protects the safety of patrons and staff;
• Protects the assets of the property;
• Protects the confidentiality of the department;
• Completes routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals and/or activity, and acting as a support unit to other departments in relation to the protection of company assets.
• Strictly adheres to all departmental and property policies and procedures and complies with all AGLC Terms and Conditions. Maintains accurate logs of all procedure violations or completing reviews of all material that is pertinent to site operations.
• Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
• Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Always maintain awareness of gaming operation and comply with security policies and procedures in order to secure company assets.
• Maintain a clean and safe work environment. Complies with safety procedures including use of required safety equipment and identifies unsafe practices or conditions.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned.

Qualifications

• 1-2 years demonstrated casino experience, other combination of education and experience may be considered.
• Gaming experience is a definite asset.
• Knowledge of surveillance equipment and cheating/advantage play a definite asset.
• Communication Skills: Must be adept in reading, writing and comprehension of the English language.
• Manual Dexterity: The Surveillance Operator must have the dexterity to maneuver electronic surveillance equipment smoothly using a mouse or joystick.
• Must have the ability to sit at a desk for extended periods of time.
• This type of work appeals to people who enjoy having clear rules and guidelines for their work, dealing with peoplefrom diverse backgrounds and controlling access to facilities.
• Possess math skills to calculate the payouts and commissions relevant to appropriate table games.
• Knowledge of cheating/advantage play a definite asset.
• The candidate must be able to hold a registered gaming worker license as set out in the AGLCs Terms & Conditions.
• Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
• Possesses detailed knowledge of casino table games such as blackjack, mini-baccarat, roulette and craps, slots, poker, cash/slot cage, and count room policies and procedures.

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our "Circle of Service" program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.