Surveillance Operator

Gateway Casinos and Entertainment Limited; Burnaby; On-site; CAD 59,236,800 - 63,369,600; Full time

Benefits offered by this job

Full benefits package

Retirement savings plan

Training opportunities

Discounts on travel and more

Developing work environment

Job summary

Gateway Casinos and Entertainment Limited is seeking a Surveillance Operator at Grand Villa Casino. The role involves maintaining continuous surveillance of gaming areas and property to protect customers, staff, and assets, ensuring policy and legal compliance.

You will record findings, report unusual activity, assist investigations, and help maintain logs. The position requires integrity and reliability with the ability to work in a dimmed control room and focus on screens for extended periods.

Qualifications

• Reliability, diligence, and integrity.
• Self‑motivation and teamwork.
• Meticulous and detail oriented.
• Clear judgement and reporting ability.
• Ability to work in a dimmed, enclosed room.
• Good vision and screen focus for long periods.
• Experience with surveillance equipment is a plus.
• Knowledge of table games is an asset.
• Casino surveillance experience is an asset.

Responsibilities

• Maintain continuous surveillance of all gaming areas and property.
• Identify, record, document and report unusual activity.
• Identify fraud and take action per policy and law.
• Monitor compliance and protect assets and gaming integrity.
• Maintain logs and assist with investigations.

Skills

Reliability

Self‑motivation

Meticulousness

Judgement confidence

Dimmed room work

Good vision

Surveillance software experience

Table games knowledge

Casino surveillance experience

Job description

Job Details

• Position at Grand Villa Casino
• Job Type: Full-Time Contract
• Hourly Rate: $21.38

The Gateway to Your Future. If you have razor‑sharp observation skills and an in-depth understanding of gaming, we want to hear from you. The Surveillance Operator is the eyes of the Casino, ensuring the security of customers, staff, and assets by maintaining continuous surveillance of gaming areas and the entire property. We are seeking a professional, reliable and committed Surveillance Operator who will ensure that laws, regulations and policies are followed by monitoring tables for any rule infractions.

Key Responsibilities

• Use audio and video equipment to maintain continuous surveillance of all gaming areas and property.
• Identify, record, document and report unusual or suspicious activity.
• Identify fraud and take appropriate action required by law and company policy.
• Monitor compliance and protect company assets and gaming integrity.
• Maintain detailed and accurate logs, gather and submit information for detailed reporting.
• Assist with investigations.

Candidate Qualifications

• Reliability, diligence, and a high level of integrity.
• Self‑motivated and contributes positively to a team environment.
• Meticulous in all areas of your duties.
• Confidence in your judgement and ability to write findings clearly.
• Ability to work in a dimmed, enclosed and controlled room in close proximity to colleagues.
• Good vision and the capacity to focus on a computer screen and sit for long periods of time.
• Experience using surveillance equipment and software is an asset.
• Professional knowledge of table games is an asset.
• Casino surveillance experience is an asset.

Benefits

• Full benefits package for full‑time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier‑free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.