Casino Surveillance Lead — Shift Work

ACE Casinos; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

Ace Casino is seeking a Surveillance Supervisor to lead the CCTV and incident response team in a fast-paced casino environment. You will monitor all gaming areas, investigate suspicious activity, and ensure compliance with internal policies and AGLC requirements.

This role requires AML/ProServe/AGLC training, licensing, and 2+ years of casino surveillance experience, with flexibility to cover mornings, evenings, or nights on a shift basis.

Qualifications

• AML, ProServe and Deal Us In Phase trainings required and up to date.
• AGLC licensing must be current before first shift.
• At least 2 years of casino surveillance experience.
• Experience with table games such as Blackjack, Baccarat, Roulette, Poker, etc.
• Excellent communication, integrity and professional conduct.

Responsibilities

• Supervise Surveillance Operators and ensure investigations are timely.
• Conduct internal investigations and develop team logs/training items.
• Monitor casino floors via CCTV and radios to detect anomalies.
• Assist regulatory bodies and local police with investigations.
• Record activity in daily logs and PTR, and report suspicious activity.

Skills

Surveillance Experience

Table Games Knowledge

English Communication

Education

AML Certification

ProServe Certification (AGLC Smart Training)

Deal Us In Phase #1 (AGLC Smart Training)

Deal Us In Phase #2 (AGLC Smart Training)

AGLC Registered Gaming Worker Licensing

High School Diploma or GED

Job description

Ace Casino is seeking a Surveillance Supervisor to lead the CCTV and incident response team in a fast-paced casino environment. You will monitor all gaming areas, investigate suspicious activity, and ensure compliance with internal policies and AGLC requirements.

This role requires AML/ProServe/AGLC training, licensing, and 2+ years of casino surveillance experience, with flexibility to cover mornings, evenings, or nights on a shift basis.