Assistant Security Manager - FT

Kaizen Lab Inc.; Calgary; On-site; CAD 65,000 - 95,000; Full time

Job summary

Kaizen Lab Inc. is seeking an Assistant Security Manager for a 24/7 casino environment.

This hands-on leadership role combines on-floor supervision with ownership of key security operations, policies, and documentation across all shifts. Reporting to the Security & OHS Manager, you will supervise shifts, coordinate incident responses, manage scheduling and training, and ensure compliance with regulatory requirements.

Qualifications

• Minimum 3 years in a full-time security supervisor role with staff oversight.
• Post-secondary education in business, criminal justice, psychology, or sociology is an asset.
• Experience in regulated/high-accountability environments preferred.
• Demonstrated experience in conflict resolution, de-escalation, and incident management.

Responsibilities

• Serve as shift leader, directing security operations and ensuring accountability.
• Lead responses to security, medical, and safety incidents.
• Provide guidance on policy application, de-escalation, and professional conduct.
• Maintain a strong casino presence to support situational awareness.
• Coordinate scheduling, training, performance standards, and compliance processes.
• Liaise with Surveillance and internal/external partners for coordinated operations.

Skills

Leadership

Incident management

Staff supervision

Scheduling coordination

Communication

De-escalation

Situational awareness

Integrity

Time management

Documentation

Education

Post-secondary education in related field

Job description

Job Overview

Reporting to the Security & OHS Manager, the Assistant Security Manager is a hands-on operational leader who combines daily on-floor supervision with ownership of key departmental functions. This role is responsible for shift leadership while maintaining accountability for the effective execution of core operational processes and the consistent application of professional, operational, and documentation standards across all shifts.

Working within a 24/7 casino environment, the Assistant Security Manager is expected to operate with a high degree of independence, take ownership of assigned responsibilities, and follow through to achieve results. While this position remains actively involved in day-to-day security operations, it also plays an important role in maintaining consistency, strengthening team performance, and identifying and addressing operational gaps.

This role is well suited to individuals ready to take the next step in leadership within a regulated, high-accountability environment.

Key Responsibilities

On-Floor Supervision & Incident Leadership

• Serve as the shift leader during assigned shifts, providing clear direction, oversight, and accountability for security operations.
• Lead and coordinate responses to security, medical, and safety-related incidents, ensuring appropriate control, escalation, and documentation.
• Provide real-time guidance on policy application, de-escalation, and professional conduct, reinforcing consistent decision-making across the team.
• Maintain a strong and visible presence throughout the casino to support situational awareness, reinforce staff performance, and ensure operational consistency.
• Ensure incidents are managed in a manner that reflects departmental standards, regulatory requirements, and professional expectations.

Operational & Administrative Leadership

• Take ownership of assigned operational and administrative functions within the security department, ensuring consistent execution and measurable outcomes.
• Lead or contribute to core functions such as scheduling, training coordination, performance standards, and compliance-related processes, with responsibilities evolving based on operational needs and individual strengths.
• Ensure consistency in documentation, reporting, and procedural adherence across all shifts.
• Identify operational gaps, inefficiencies, or inconsistencies and implement practical solutions.
• Maintain organization and follow-through on administrative responsibilities, balancing these with ongoing operational duties.
• Liaise effectively with Surveillance, internal departments, and external partners to support coordinated operations and incident management.

Education and Experience

• Minimum 3 years of experience in a full-time security supervisor role with direct responsibility for staff oversight and shift operations.
• Post-secondary education in a related field (e.g., business, criminal justice, psychology, or sociology) is an asset.
• Experience in a regulated or high-accountability environment is preferred.
• Demonstrated experience in conflict resolution, de-escalation, and incident management.
• Experience supporting or leading operational functions such as scheduling, training, or team coordination is an asset.
• Experience working within or alongside health and safety programs is an asset.
• Experience working with a diverse workforce.

Certifications and Requirements

• Standard First Aid Level C with AED (required at time of hire).
• Valid Alberta Driver’s License.
• Ability to obtain and maintain an AGLC Gaming Registration.
• Ability to obtain required AGLC certifications during onboarding, including:
  • ProTect
  • ProServe
  • Reel Facts
  • Deal Us In Phase 1 & 2
  • Anti-Money Laundering (AML)

Additional Assets

• Alberta Security Services and Investigators License.
• PPCT or equivalent use‑of‑force training.
• Additional security, leadership, or safety-related training or certifications.

Skills and Abilities

• Ability to take ownership of responsibilities and follow through to completion without reliance on ongoing direction.
• Strong organizational and time management skills, with the ability to balance operational leadership and administrative responsibilities.
• Sound judgement and decision-making in a low-incident, high-accountability environment.
• Strong written communication skills, with a focus on clarity, accuracy, and professional documentation.
• Ability to lead by example and influence staff performance across multiple shifts.
• Professional, calm, and controlled approach when interacting with guests, staff, and external partners.
• Strong situational awareness and the ability to respond effectively under pressure.
• High level of integrity, discretion, and reliability.

Work Conditions and Physical Requirements

• Ability to stand and walk for extended periods while maintaining awareness and responsiveness throughout the shift.
• Ability to lift and carry items up to 50 lbs.
• Ability to perform physical tasks as required, including outdoor duties such as snow removal.
• Ability to provide first aid and respond to medical emergencies as required.
• Ability to safely intervene in physical altercations or assist in preventing assaults when necessary, in accordance with training and policy.