Student Housing Front Desk & Info Assistant

McGill University; Ottawa; On-site; CAD 21,000 - 23,000; Full time

Job summary

McGill University is seeking a student housing and hospitality services assistant to greet visitors, provide information on university activities and administrative services, and assist with forms and inquiries. You will handle phone and email inquiries, support check-in/out, and help with reservations while delivering excellent customer service.

Temporary position from September 13, 2026 to May 29, 2027, with day, evening, night and weekend shifts across several on-campus locations.

Qualifications

• Knowledge of French and English; ability to communicate clearly.
• Strong customer service mindset and professionalism.
• Able to multitask and convey information in writing and verbally.

Responsibilities

• Greets student clientele and visitors and provides information on university services.
• Distributes documents and assists clients with completing forms.
• Answers phones, emails, and handles guest or student inquiries.
• Manages check-in and checkout processes.
• Balances a cash float.
• Provides tourist information and directions; confirms reservations.
• Handles communication for service calls and emergencies.
• Delivers excellent customer service.
• Works effectively as part of a team.
• In emergencies, supports building evacuation procedures.
• Performs diverse clerical duties and related tasks.

Skills

Bilingual (French & English)

Customer service

Multitasking

Team player

Job description

McGill University is seeking a student housing and hospitality services assistant to greet visitors, provide information on university activities and administrative services, and assist with forms and inquiries. You will handle phone and email inquiries, support check-in/out, and help with reservations while delivering excellent customer service.

Temporary position from September 13, 2026 to May 29, 2027, with day, evening, night and weekend shifts across several on-campus locations.