Residence Front Desk & Information Officer

uottawa; Ottawa; On-site; CAD 57,000 - 72,000; Full time

Job summary

The University of Ottawa’s Student Affairs, Client Relations, Client Services team seeks a front-line, customer-focused individual to support residents and accommodation guests. You will deliver timely information, assist with accommodation needs, and contribute to a safe, welcoming residence environment.

This is a 24/7 service with day, evening, and night shifts. Applicants should have a High School Diploma, at least one year of relevant experience, bilingual French and English, and knowledge

Qualifications

• High School Diploma.
• One year of relevant experience in a similar role.
• Bilingualism in French and English; proficiency tested.
• Knowledge of the Canadian Human Rights Act and related laws.
• Knowledge of records management principles and practices.
• Knowledge of Housing Services operations is an asset.

Responsibilities

• Provides prompt, accurate front-line service to residents and guests across multiple channels (in person, phone, email, messaging).
• Addresses accommodation-related concerns and service requests.
• Coordinates with other service areas to ensure timely resolution.
• Monitors residence safety and reports concerns to maintain a secure environment.
• Delivers reception services including check-in/check-out processing and information provision.
• Maintains records of interactions and service requests for proper tracking and reporting.

Skills

Bilingual: French & English

Front-line customer service

Team coordination

Education

High School Diploma

Job description

The University of Ottawa’s Student Affairs, Client Relations, Client Services team seeks a front-line, customer-focused individual to support residents and accommodation guests. You will deliver timely information, assist with accommodation needs, and contribute to a safe, welcoming residence environment.

This is a 24/7 service with day, evening, and night shifts. Applicants should have a High School Diploma, at least one year of relevant experience, bilingual French and English, and knowledge