Sales Assistant A

McGill University; Ottawa; On-site; CAD 21,000 - 23,000; Full time

Job summary

McGill University is seeking a student housing and hospitality services assistant to greet visitors, provide information on university activities and administrative services, and assist with forms and inquiries. You will handle phone and email inquiries, support check-in/out, and help with reservations while delivering excellent customer service.

Temporary position from September 13, 2026 to May 29, 2027, with day, evening, night and weekend shifts across several on-campus locations.

Qualifications

• Knowledge of French and English; ability to communicate clearly.
• Strong customer service mindset and professionalism.
• Able to multitask and convey information in writing and verbally.

Responsibilities

• Greets student clientele and visitors and provides information on university services.
• Distributes documents and assists clients with completing forms.
• Answers phones, emails, and handles guest or student inquiries.
• Manages check-in and checkout processes.
• Balances a cash float.
• Provides tourist information and directions; confirms reservations.
• Handles communication for service calls and emergencies.
• Delivers excellent customer service.
• Works effectively as part of a team.
• In emergencies, supports building evacuation procedures.
• Performs diverse clerical duties and related tasks.

Skills

Bilingual (French & English)

Customer service

Multitasking

Team player

Job description

Hiring Unit:

Student Housing & Hospitality Services

POSITION SUMMARY:

Under the direction of the immediate supervisor, greets visitors and student clientele. Provides information concerning university activities and administrative services. Answers the telephone, processes mail, and photocopies, assembles, and files documents.

Main Duties & Responsibilities:

• Greets student clientele and visitors. Provides information concerning University activities and administrative services.
• Distributes documents and assists clients in completing forms.
• Answers phones, e-mails, guest/student inquires.
• Handles check-in and checkout.
• Balances a cash float.
• Provides tourist information and directions; confirming reservations.
• Responsible for communication and service calls and/or emergency calls.
• Excellent customer service.
• Proven ability to multi-task and clearly transmit and receive information (both verbally and in writing).
• Able to work as part of a team.
• In cases of emergency, able to take appropriate measures for safe and efficient building evacuation.
• Diverse clerical duties and any other related tasks.
• Knowledge of French and English. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing.

Other Qualifying Skills and/or Abilities

Ability to work part of a team. Able to multitask. Excellent customer service.

Additional Information:

Temporary job, from September 13, 2026 to May 29, 2027. Day, evening, night and/or weekend schedules from Sunday to Saturday. Locations are: La Citadelle, Carrefour Sherbrooke, Royal Victoria College, Bishop Mountain Hall, New Residence Hall, Solin Hall buildings in SHHS.

McGill University is committed to equity and diversity within its community and values academic rigour and excellence. We welcome and encourage applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to engage productively with diverse communities.

At McGill, research that reflects diverse intellectual traditions, methodologies, and modes of dissemination and translation is valued and encouraged. Candidates are invited to demonstrate their research impact both within and across academic disciplines and in other sectors, such as government, communities, or industry.

McGill further recognizes and fairly considers the impact of leaves (e.g., family care or health-related) that may contribute to career interruptions or slowdowns. Candidates are encouraged to signal any leave that affected productivity, or that may have had an effect on their career path. This information will be considered to ensure the equitable assessment of the candidate’s record.

McGill implements an employment equity program and encourages members of designated equity groups to self-identify. It further seeks to ensure the equitable treatment and full inclusion of persons with disabilities by striving for the implementation of universal design principles transversally, across all facets of the University community, and through accommodations policies and procedures. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].

All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.