Information Officer (Evening)

uottawa; Ottawa; On-site; CAD 57,000 - 72,000; Full time

Job summary

The University of Ottawa’s Student Affairs, Client Relations, Client Services team seeks a front-line, customer-focused individual to support residents and accommodation guests. You will deliver timely information, assist with accommodation needs, and contribute to a safe, welcoming residence environment.

This is a 24/7 service with day, evening, and night shifts. Applicants should have a High School Diploma, at least one year of relevant experience, bilingual French and English, and knowledge

Qualifications

• High School Diploma.
• One year of relevant experience in a similar role.
• Bilingualism in French and English; proficiency tested.
• Knowledge of the Canadian Human Rights Act and related laws.
• Knowledge of records management principles and practices.
• Knowledge of Housing Services operations is an asset.

Responsibilities

• Provides prompt, accurate front-line service to residents and guests across multiple channels (in person, phone, email, messaging).
• Addresses accommodation-related concerns and service requests.
• Coordinates with other service areas to ensure timely resolution.
• Monitors residence safety and reports concerns to maintain a secure environment.
• Delivers reception services including check-in/check-out processing and information provision.
• Maintains records of interactions and service requests for proper tracking and reporting.

Skills

Bilingual: French & English

Front-line customer service

Team coordination

Education

High School Diploma

Job description

Posting Reason: Replacement of a regular position

Job Type: Employee

Anticipated Duration in Months (for contracts and temporary assignments): N/A

Job Family: Administrative Support

# of Open Positions: 1

Faculty/Service - Department: Student Affairs, Client Relations, Client Services

Campus: Main Campus

Union Affiliation: SSUO

Date Posted (YYYY/MM/DD): 2026/09/21

Applications must be received BEFORE (YYYY/MM/DD): 2026/10/01

Hours per week: 35

Salary Grade: SSUO Grade 06

Salary Range: $56,858.00 - $71,822.00

About Student Affairs:

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There's nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we're sure that you'll enjoy the experience as much as our students do.

Position Purpose

Provides front-line customer service and operational support to residents and accommodation guests by delivering timely information, assisting with accommodation needs, and contributing to a safe, welcoming, and well‑functioning residence environment. This position is part of a 24/7 service. The normal work schedules are 8:00 AM to 4:00 PM (Day), 4:00 PM to midnight (Evening) and midnight to 8:00 AM (Night) and consist of 5 consecutive days (including Saturday and Sunday). Staff are hired into schedules based on operational needs at the time of hire. Schedules may be modified as operational needs, business volumes, or training requirements evolve. When alternative schedules become available, they will be offered to team members based on seniority.

In this role, your responsibilities will include

Provides prompt, accurate, and professional front-line service to students and guests across multiple channels (in person, phone, email, messaging). Ensures inquiries are resolved efficiently or directed appropriately to maintain a high standard of client experience. Addresses accommodation-related concerns for residents and accommodation guests, including room issues, access needs, and service requests. Coordinates with other service areas to ensure timely and effective resolution aligned with service standards. Contributes to residence safety by monitoring activity within the premises, observing entry points and, reports concerns and suspicious behaviour to appropriate personnel to maintain a secure living and guest environment. Helps enforce residence policies to reduce risk. Delivers reception services for guests, including managing check-in and check-out processing and responding to inquiries. Provides concierge‑style support by offering information about university and local services and attractions to enhance guest experience. Maintains accurate records of interactions, incidents, and service requests to ensure information is properly tracked and accessible. Responds to third‑party information requests in accordance with the privacy act. Manages, reviews documentation and responds in accordance with established procedures to ensure compliance. Provides administrative coordination support and assists with financial reconciliation and validation activities to ensure accuracy and proper record‑keeping. Provides day‑to‑day support to casual staff, primarily students, by helping coordinate assigned tasks, answering questions, and assisting with onboarding and training to ensure work is completed according to established procedures and instructions

What You Will Bring

High School Diploma

One year of relevant experience in similar role.

Bilingualism : French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Knowledge of the Canadian Human Rights Act and related laws and regulations applicable to Residence Life services

Knowledge of records management principles and practices

Knowledge of Housing Services operations and related University services is considered an asset.

Knowledge of principles related to the protection of people and property, including risk management and emergency response practi