Strategy & Operations Manager, People & Culture

GoBolt; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading logistics company in Toronto is seeking a Strategy & Operations Manager, People & Culture to shape and execute their people strategy. This role focuses on developing talent strategies, managing performance programs, and improving employee experience. The ideal candidate has 5–8 years of relevant experience, strong analytical and communication skills, and thrives in high-growth environments. This is an opportunity to join one of Canada's fastest-growing companies, offering competitive salaries and diverse workplace culture.

Benefits

Comprehensive benefits package

Health, dental, and vision plans

Diversity and inclusion programs

Qualifications

• 5–8+ years of experience in people strategy, HR operations, or consulting.
• Experience in designing or managing incentive or performance programs.
• Proven ability to lead projects in ambiguous environments.

Responsibilities

• Analyze workforce data to inform staffing and workforce planning decisions.
• Design and manage performance-based programs aligned to business outcomes.
• Lead cross-functional initiatives to improve employee experience.

Skills

People strategy

Analytical skills

Stakeholder management

Problem-solving

Communication skills

Job description

Strategy & Operations Manager, People & Culture

About GoBolt

Our Mission:

At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes – from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way.

We're building North America’s largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. We are in high growth mode and building for the future, which is where you come in!

Role Overview

The Strategy & Operations Manager, People & Culture plays a critical role in shaping and executing GoBolt’s people strategy. Reporting to the Director of HR, this role focuses on talent strategy, incentive design and management, and operational excellence to ensure the organization is equipped with the right people, structures, and programs to support growth.

This is an entrepreneurial, high-impact role suited for someone who thrives in ambiguity, identifies opportunities, and turns ideas into action. While some projects will be assigned, the expectation is that this role will proactively originate, scope, and deliver initiatives that drive measurable business value.

Key Responsibilities

• Analyze workforce data (headcount, turnover, productivity, capacity) to inform staffing models and workforce planning decisions
• Support organizational design initiatives to ensure roles, structures, and spans of control enable scalability and performance

Incentive Design & Performance Programs

• Design, manage, and evolve incentive and performance-based programs across corporate and operational roles
• Ensure incentive plans are aligned to business outcomes, operational KPIs, and cost discipline
• Partner with Finance and HR Operations to model, implement, track, and evaluate incentive effectiveness and ROI
• Monitor program outcomes and recommend adjustments based on performance data, engagement feedback, and business results

People Operations & Strategic Projects

• Lead cross-functional people initiatives that improve effectiveness, efficiency, and employee experience
• Translate business challenges into people solutions (process improvements, tools, programs, or policy changes)
• Develop business cases, project plans, success metrics, and post-implementation reviews for people-related initiatives
• Act as a thought partner to the Director of HR on priority initiatives, risks, and opportunities

Analytics, Insights & ROI

• Build and maintain people-related dashboards and insights to support decision-making
• Measure and communicate the impact of talent and incentive initiatives on retention, performance, engagement, and cost
• Use data to proactively identify risks, inefficiencies, and opportunities to improve workforce outcomes
• Identify gaps or opportunities within the people function and broader organization and propose solutions
• Independently scope, prioritize, and execute initiatives that drive measurable value
• Balance strategic thinking with hands-on execution in a fast-paced, evolving environment

What Success Looks Like

• Clear, data-informed talent and incentive strategies that support business growth
• Incentive programs that drive performance while maintaining cost discipline
• Improved retention, engagement, and workforce productivity
• HR initiatives that demonstrate measurable ROI and operational impact
• A proactive, trusted partner to HR leadership and cross-functional stakeholders

Qualifications

• 5–8+ years of experience in people strategy, HR operations, strategy & operations, consulting, or a related field
• Experience designing or managing incentive, performance, or compensation-related programs
• Strong analytical and problem-solving skills, with the ability to translate data into action
• Proven ability to lead projects end-to-end in ambiguous environments
• Excellent stakeholder management and communication skills
• Experience in high-growth, tech, logistics, or operations-heavy environments is an asset

Why Join Us?

We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Canada's fastest-growing companies. We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family.

GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolt’s recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you.

W e value innovation and efficiency. In line with Ontario’s Working for Workers Act, we utilize AI-powered tools to assist in the screening and initial assessment of candidates for this position. This helps us focus on your skills and reduces bias. While AI helps us get started, your journey with us is guided by real people. Every final decision is made by a member of our team who values the unique perspective you bring.