Strategic Utility Programs Lead

BGIS; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

BGIS is seeking a Utility Program Lead to drive client transitions, coordinate cross-functional projects, and deliver timely, decision-ready reports. You will translate requirements into actionable plans, manage risks, and ensure governance across utility operations and finance teams.

In this role you will lead workstreams for transitions and renewals, maintain transition milestones, support data collection and account setup, and help optimize tools, workflows, and templates to improve service

Qualifications

• College diploma or university degree in business administration, project management, accounting, energy, engineering technology, data analytics, or a related field.
• 5 to 7 years of relevant experience in utility management, project or program coordination, client reporting, transitions, professional services, finance operations, or a comparable service environment.
• Demonstrated project management capability, including development and maintenance of work plans, schedules, action and decision logs, risk and issue registers, and executive status reporting.
• Strong written communication and synthesis skills, with the ability to convert complex operational, financial, technical, and client inputs into clear reports, presentations, meeting materials, and decision documents.
• Ability to coordinate multiple concurrent priorities and obtain timely contributions from cross-functional stakeholders without relying on direct authority.

Responsibilities

• Leads or coordinates the utility workstream for new client transitions, expansions, contract renewals, and material service changes.
• Develops and maintains transition plans, milestones, responsibility matrices, data and document requirements, risks, dependencies, and readiness criteria.
• Coordinates stabilization activities following go-live, including issue tracking, backlog visibility, ownership confirmation, escalation, and transition closeout.
• Manages assigned utility initiatives from definition through implementation and closeout, including scope, work plans, schedules, actions, decisions, risks, dependencies, and status reporting.
• Facilitates project and governance meetings; develops agendas and decision requests; records actions, owners, and due dates; and follows through to completion.
• Coordinates cross-functional contributions from utility operations, payment, finance, energy, reporting, technology, procurement, account teams, and other subject-matter experts.
• Coordinates recurring client reporting, governance packages, and executive updates to ensure deliverables are accurate, consistent, complete, and issued on schedule.
• Maintains integrated action, issue, decision, risk, and opportunity registers and ensures reporting clearly identifies accountability, timing, blockers, and required decisions.

Skills

Project management

Cross-functional coordination

Client reporting

Communication

Data analysis

Stakeholder management

Education

College diploma or university degree in a related field

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Teams

SharePoint

Job description

BGIS is seeking a Utility Program Lead to drive client transitions, coordinate cross-functional projects, and deliver timely, decision-ready reports. You will translate requirements into actionable plans, manage risks, and ensure governance across utility operations and finance teams.

In this role you will lead workstreams for transitions and renewals, maintain transition milestones, support data collection and account setup, and help optimize tools, workflows, and templates to improve service