Utilities Customer Experience Transformation Lead

1200 Accenture Inc Company; Montreal (administrative region); On-site; CAD 109,000 - 220,000; Full time

Job summary

Accenture is seeking a Management Consultant Manager, Utilities, to shape the next chapter of our Utilities Customer practice in Canada. This role supports gas and electric utilities across Quebec, Ontario and Western Canada, working at the intersection of customer operations, meter-to-cash, and energy transition.

You will lead engagements with senior client stakeholders, design and implement transformation programs, and mentor teams to deliver measurable improvements in customer experience and

Qualifications

• 5+ years in Utilities, including 2+ years leading a workstream and its team.
• Experience in Meter-to-Cash, customer operations, or utility program design.
• Familiarity with regulation environments and digital customer strategies is an asset.

Responsibilities

• Lead and advise clients on customer transformation, operations, and digital strategy across the meter-to-cash lifecycle.
• Design, document and optimize new business processes to improve customer experience and reduce cost to serve.

Skills

French fluency

Client leadership

Consulting engagements

Customer transformation

Tools

Oracle Customer Care and Billing

Oracle Customer to Meter

SAP for Utilities

S/4HANA Utilities

Salesforce

Job description

Accenture is seeking a Management Consultant Manager, Utilities, to shape the next chapter of our Utilities Customer practice in Canada. This role supports gas and electric utilities across Quebec, Ontario and Western Canada, working at the intersection of customer operations, meter-to-cash, and energy transition.

You will lead engagements with senior client stakeholders, design and implement transformation programs, and mentor teams to deliver measurable improvements in customer experience and