Strategic Sales Support Lead for IT Solutions

OnX; Toronto; Hybrid; CAD 65,000 - 80,000; Full time

Job summary

OnX is seeking an experienced sales support professional to partner with the Account Executive and territory teams. You will handle quote creation, order processing, and pricing alignment while staying current on IT solutions and partner programs.

You will cultivate client relationships with vendors and distributors, coordinate with cross‑functional teams, and help drive renewals and upsell opportunities. This role requires strong English communication and a proactive, detail‑driven mindset.

Qualifications

• Two years of College or Technical School resulting in an associate’s degree or equivalent (Not mandatory).
• 5–10 years’ experience within the IT community, working with vendors and distributors.
• Strong written and spoken English communication skills.

Responsibilities

• Act as strategic support to the sales team across the end‑to‑end lifecycle; address client inquiries with product/service information.
• Prepare accurate quotes and process orders; tailor solutions with the sales team and Solution Architect.
• Stay informed on IT solutions and vendor programs; guide clients on offerings and compatibility.
• Build and maintain relationships with clients, manufacturers, and distributors; act as trusted advisor.
• Collaborate across departments (operations, logistics, technical support) to ensure a seamless customer experience.
• Contribute as a team player and share knowledge to support deals and renewals.
• Maintain attention to detail in quotes and order processing, managing multiple opportunities.

Skills

Customer service

Vendor relations

IT industry experience

English communication

Cross-functional collaboration

CRM usage

Problem solving

Team player

Education

Associate degree (2-year)

Tools

CRM systems

Microsoft Office

Job description

OnX is seeking an experienced sales support professional to partner with the Account Executive and territory teams. You will handle quote creation, order processing, and pricing alignment while staying current on IT solutions and partner programs.

You will cultivate client relationships with vendors and distributors, coordinate with cross‑functional teams, and help drive renewals and upsell opportunities. This role requires strong English communication and a proactive, detail‑driven mindset.