Sr. Lead Specialist-Sales Support Toronto, ON, CA

OnX; Toronto; Hybrid; CAD 65,000 - 80,000; Full time

Job summary

OnX is seeking an experienced sales support professional to partner with the Account Executive and territory teams. You will handle quote creation, order processing, and pricing alignment while staying current on IT solutions and partner programs.

You will cultivate client relationships with vendors and distributors, coordinate with cross‑functional teams, and help drive renewals and upsell opportunities. This role requires strong English communication and a proactive, detail‑driven mindset.

Qualifications

• Two years of College or Technical School resulting in an associate’s degree or equivalent (Not mandatory).
• 5–10 years’ experience within the IT community, working with vendors and distributors.
• Strong written and spoken English communication skills.

Responsibilities

• Act as strategic support to the sales team across the end‑to‑end lifecycle; address client inquiries with product/service information.
• Prepare accurate quotes and process orders; tailor solutions with the sales team and Solution Architect.
• Stay informed on IT solutions and vendor programs; guide clients on offerings and compatibility.
• Build and maintain relationships with clients, manufacturers, and distributors; act as trusted advisor.
• Collaborate across departments (operations, logistics, technical support) to ensure a seamless customer experience.
• Contribute as a team player and share knowledge to support deals and renewals.
• Maintain attention to detail in quotes and order processing, managing multiple opportunities.

Skills

Customer service

Vendor relations

IT industry experience

English communication

Cross-functional collaboration

CRM usage

Problem solving

Team player

Education

Associate degree (2-year)

Tools

CRM systems

Microsoft Office

Job description

OnX has helped organizations across Canada solve complex technology challenges — combining deep technical expertise with local insight and long‑term client relationships. OnX's capabilities span cloud, cybersecurity, digital infrastructure, data, AI, and managed services, with a track record of trust from Fortune 500 clients in highly regulated industries. OnX brings enterprise‑scale resources with the accountability and flexibility of a partner who stays with clients at every stage — from first assessment through everyday operations.

Essential Functions

Support Account Executive and Existing Territory

• Act as a strategic support partner to the sales team across the end‑to‑end sales lifecycle
• Address client inquiries promptly and professionally, providing comprehensive information about our products and services.
• Ensure client satisfaction through effective communication and problem‑solving.
• Ensure accuracy and timeliness of sales documentation, pricing, and approvals
• Coordinate with Account Managers, SA’s, Operations, Finance and Legal, to support deal closure and execution
• Maintain and update CRM systems to ensure data integrity and visibility
• Support with renewals, upsell, cross‑sell, and customer onboarding activities

Quote and Order Processing

• Prepare accurate quotes and process orders efficiently.
• Collaborate with the sales team and infrastructure solution Architect to tailor solutions that meet client needs.
• Work closely with the Manufacturers & Distributors to secure and obtain pricing.

Understanding of IT Solutions and Partner Programs

• Stay abreast of current IT solutions and vendor partner programs.
• Provide expert guidance to clients on product offerings and compatibility.

Building Client, Manufacturer and Distribution Relationships

• Cultivate strong relationships with clients, understanding their business needs and challenges.
• Act as a trusted advisor, offering solutions that align with client objectives.
• Cultivate strong relationships with our Vendors and Distributors.

Cross‑Functional Collaboration

• Work collaboratively with various departments, including operations, logistics, and technical support team.
• Ensure seamless communication and coordination to enhance overall customer experience.

Team Player

• Actively contribute to the success of the sales team through collaboration and knowledge sharing.
• Foster a positive and supportive team environment.

Attention to Detail and Multitasking

• Demonstrate meticulous attention to detail in quote preparation and order processing.
• Effectively manage and support multiple opportunities concurrently.

Specific skill requirements:

• Excellent customer service experience
• 5-10 years’ experience within the IT community working with both vendors and distributors.
• Good verbal and written communication skills in English
• Strong interpersonal skills and positive attitude

Competencies in the following are essential:

• Must have Customer and Vendor/Manufacturer relations experience.
• Customer focused
• Self‑motivated / initiative
• Competitive, problem solver with a get it done type attitude
• Eagerness to learn and technical aptitude is a must
• Ability to work both independently or as part of a team
• Ability to work well under pressure in order to meet tight deadlines
• Must be located in GTA

Education

• Two years of College or Technical School resulting in an associate’s degree or equivalent (Not mandatory)

Experience

• 5 to 10 year’s experience

Supervisory Responsibilities

• No Supervisory Responsibility

Pay range: $65,000-80,000 CAD Compensation

The pay range set out above reflects OnX's anticipated compensation for this position at the time of posting. The successful candidate's base pay will be determined within this range, taking into account factors such as primary work location, role scope and responsibilities, required qualifications, and the individual's experience, education, skills, and knowledge. OnX does not request or rely on a candidate's salary history in setting compensation for this role. Certain positions may also be eligible for additional compensation, such as discretionary bonuses or sales‑based variable pay, in accordance with the applicable plan terms. OnX uses artificial intelligence tools to screen, assess, or select applicants as part of the hiring process for this position. This posting is for a position that does not yet exist and is being advertised in anticipation of future need.