Inside Sales Representative - IT Solutions

Xerox; Winnipeg; On-site; CAD 42,000 - 64,000; Full time

Job summary

Xerox is seeking an Inside Sales Representative to develop and maintain relationships with new and existing customers, supporting the assigned account manager and driving growth through phone, email, and other channels.

Your role includes outbound calls, responding to inquiries, maintaining product knowledge, CRM usage, renewals, quotes, and ensuring customer satisfaction to encourage repeat business and referrals.

Qualifications

• Proven ability to generate leads and close sales.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High level of motivation and persistence.

Responsibilities

• Conduct outbound calls and emails to generate sales and qualify leads.
• Respond to customer inquiries with detailed information about products/services.
• Maintain knowledge of products, pricing, and promotions.
• Utilize CRM to track interactions and renewals.
• Meet or exceed monthly and quarterly sales targets.
• Prepare renewals and deal registrations with accurate quotes.
• Follow up with customers to ensure satisfaction and drive repeat business.

Skills

Strong selling skills

Negotiation skills

Rapport building

Teamwork

Self-motivation

Tools

CRM software

Job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

As an Inside Sales Representative you will be responsible for developing and maintaining relationships with new and existing customers, managing sales processes, and driving business growth through effective sales strategies. Your primary focus is to support your assigned account manager in reaching targets and providing additional value through reaching out to prospects via phone, email, and other communication platforms to promote our products and services.

Overview:

• Conduct outbound calls and reach out to potential leads to generate sales. (Target 25 per month)
• Respond to customer inquiries and provide detailed information about our products and services.
• Maintain a thorough knowledge of the company’s products, pricing, and promotions to effectively communicate to customers.
• Utilize CRM systems to manage customer interactions, record details of inquiries, complaints, or comments, as well as actions taken.
• Achieve and exceed monthly team sales targets.
• Prepare renewals and Deal registration reports and analyze data to understand sales trends and potential areas for improvement and to initiate proactive renewal selling.
• Follow up with customers to ensure satisfaction, manage accounts, and encourage repeat business and referrals.
• Process orders and quotes, ensuring accuracy.

Key Responsibilities:

Lead Generation:

• Conduct outbound calls (from MQL generated campaigns) and emails to prospects to generate interest in our products/services.
• Qualify leads and set appointments for further engagement by the sales team and vendor reps to create a 4-legged call. (target 3 a quarter- with Tier 1 vendors)

Sales Presentations:

• Deliver compelling product/service presentations to potential customers and assist with RFP and Tenders.
• Clearly articulate the value proposition and benefits of our offerings of our tier 1 vendors to articulate a 360 selling solution.
• Address customer questions and objections to facilitate the sales process.

Pipeline Management:

• Manage and maintain a sales pipeline, tracking leads and opportunities.
• Enter and Maintain Deal regs and renewals of Deal regs.
• Provide regular updates on sales activities, progress, and challenges.

Relationship Building:

• Cultivate and maintain positive relationships with prospects and existing customers.
• Work collaboratively with other team members to ensure customer satisfaction and retention.
• Work to build and collaborate with our strategic vendor account managers.

Sales Targets:

• Meet or exceed monthly and quarterly sales team targets.
• Providing exceptional support to assigned AM through accurate efficient quoting.

Requirements:

• Strong selling and negotiation skills.
• Ability to build rapport quickly with customers.
• Capable of working independently and as part of a team.
• High level of motivation and persistence.