Strategic SaaS Renewals Manager

Copado; Quinte West; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health insurance

Paid time off

Wellness perks

Job summary

Copado is seeking a proactive Renewals Manager to own renewal outcomes for a North American customer portfolio. You will drive renewal conversations, own a 120-day renewal forecast, and collaborate with Sales and Customer Success to protect recurring revenue and deliver value.

You will engage customers, reinforce Copado’s value, and lead commercial negotiations to secure favorable agreements while building strong stakeholder relationships and maintaining CRM discipline.

Qualifications

• 3+ years in SaaS renewals or customer-facing revenue roles.
• Experience retaining recurring revenue and expanding accounts.
• Strong negotiation and relationship-building abilities.

Responsibilities

• Own renewal opportunities from engagement to closure and maximize retention.
• Lead customer discovery calls to understand priorities and risks.
• Collaborate with Sales, Customer Success, Legal, and Finance to align renewal strategies.
• Maintain accurate CRM data including forecast status and renewal amounts.
• Identify risks and implement mitigation plans to prevent churn.

Skills

SaaS Renewals

Account management

CRM proficiency

Negotiation skills

Cross-functional collab

Tools

Salesforce

Job description

Copado is seeking a proactive Renewals Manager to own renewal outcomes for a North American customer portfolio. You will drive renewal conversations, own a 120-day renewal forecast, and collaborate with Sales and Customer Success to protect recurring revenue and deliver value.

You will engage customers, reinforce Copado’s value, and lead commercial negotiations to secure favorable agreements while building strong stakeholder relationships and maintaining CRM discipline.