Senior SaaS Account Manager – Growth & Renewal Lead (Remote)

Jodie Inc.; Ottawa; Remote; CAD 215,000 - 270,000; Full time

Benefits offered by this job

30 days paid annual leave

GBP 2,000 learning budget

Job summary

Jodie Inc. is seeking a high-impact Customer Success professional to own a portfolio of business customers in North America. You will drive renewal forecasts, use product usage metrics to identify risk, and expand accounts through strategic locations and integrations.

You’ll communicate clearly with owners and coordinate with product and engineering to resolve recurring issues. You’ll work from Canada/US with a 40-hour week and a standard Eastern Time schedule, focusing on customer value,

Qualifications

• Evidence of retaining and growing a B2B SaaS or recurring-revenue customer portfolio.
• Ability to discuss commercial terms and explain technical products in everyday language.
• Strong judgment with account data and forecasting.

Responsibilities

• Own a portfolio of business customers with clear success plans and renewal forecast.
• Use activation, call quality and product usage to spot risk early and plan recovery.
• Grow accounts with the right locations, workflows and integrations with a business case for each.
• Coordinate with product/engineering to address recurring customer problems and close the loop.

Skills

Account management

B2B SaaS

Forecasting

CRM hygiene

Commercial terms

Tools

CRM

Job description

Jodie Inc. is seeking a high-impact Customer Success professional to own a portfolio of business customers in North America. You will drive renewal forecasts, use product usage metrics to identify risk, and expand accounts through strategic locations and integrations.

You’ll communicate clearly with owners and coordinate with product and engineering to resolve recurring issues. You’ll work from Canada/US with a 40-hour week and a standard Eastern Time schedule, focusing on customer value,