Strategic Partner Success Manager

Andromeda Software Inc.; Canada; Presencial; CAD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Constellation Data Labs in Canada seeks a Partner Success Manager to own onboarding, adoption, renewal, and expansion for our SaaS and data solutions. You will manage complete client lifecycles, coordinate cross-functional teams, and ensure measurable business outcomes for partners.

You will build executive relationships, conduct quarterly business reviews, monitor health metrics, and advocate for client needs while driving growth across the Constellation Data Labs and Andromeda portfolio.

Formación

• Bachelor's degree or equivalent experience.
• Minimum 5 years of experience in Customer Success, Account Management, Partner Success, Project Management, or related client-facing roles.
• Experience in SaaS, data services, technology, or software environments preferred.
• Experience leading executive-level business reviews and strategic discussions.
• Ability to travel up to 25%.

Responsabilidades

• Lead client onboarding, implementation, and go-live within 90 days.
• Manage client relationships and serve as primary point of contact.
• Conduct quarterly business reviews and report on success metrics.
• Identify opportunities for expansion and cross-sell.
• Coordinate cross-functional teams to deliver data-driven solutions.
• Monitor client health and retention risks.

Conocimientos

Customer Success

Account Management

Project Management

Communication

Stakeholder Management

Presentation Skills

Organizational Skills

Educación

Bachelor's degree or equivalent experience

PMP certification / Agile PM asset

Descripción del empleo

Constellation Data Labs in Canada seeks a Partner Success Manager to own onboarding, adoption, renewal, and expansion for our SaaS and data solutions. You will manage complete client lifecycles, coordinate cross-functional teams, and ensure measurable business outcomes for partners.

You will build executive relationships, conduct quarterly business reviews, monitor health metrics, and advocate for client needs while driving growth across the Constellation Data Labs and Andromeda portfolio.