Partner Success & Enablement Lead

Litmus; Toronto; On-site; CAD 90,000 - 105,000; Full time

Job summary

Litmus is seeking a Partner Success Manager to strengthen relationships with our partner network and ensure successful deployment, support, and promotion of Litmus software. You’ll translate product capabilities into partner-ready value and work with multiple internal teams to uphold Litmus best practices.

You will travel to partner locations, support onboarding, training, and ongoing enablement, and drive high-quality customer experiences with both remote and on-site collaboration.

Qualifications

• 5+ years in partner management or related customer-facing tech role.
• Experience in manufacturing/industrial tech.
• Strong technical deployment knowledge.
• Experience training customers/partners.
• Excellent communication across audiences.
• Ability to manage multiple relationships.

Responsibilities

• Serve as the primary engagement contact for assigned Litmus partners, building strong relationships across technical, implementation, and leadership teams.
• Lead partner onboarding, training, and ongoing enablement to ensure partners are confident using and supporting Litmus products.
• Educate partners on best practices for deployment, configuration, implementation, and ongoing support.
• Provide technical guidance throughout partner-led implementations and customer deployments, including managing escalations and resolving complex challenges.
• Showcase new Litmus features, product enhancements, and platform capabilities to partner teams.
• Identify gaps in partner knowledge, technical readiness, or process adherence and develop plans to address them.
• Monitor partner engagement, deployment quality, and overall satisfaction.
• Gather partner feedback and collaborate with internal teams to improve processes, documentation, and product adoption.
• Work cross-functionally with Partner, Sales, Customer Success, Product, Support, and Engineering teams to drive successful outcomes.
• Travel to partner sites as needed for training, business reviews, technical workshops, and relationship-building meetings.

Skills

Partner management

Customer success

Implementation

Technical account management

Training & enablement

Industrial manufacturing

Communication

Multi-tasking

Tools

Wrike

Job description

Litmus is seeking a Partner Success Manager to strengthen relationships with our partner network and ensure successful deployment, support, and promotion of Litmus software. You’ll translate product capabilities into partner-ready value and work with multiple internal teams to uphold Litmus best practices.

You will travel to partner locations, support onboarding, training, and ongoing enablement, and drive high-quality customer experiences with both remote and on-site collaboration.