Partner Success Leader: Drive Growth & Adoption

N-able; Ottawa; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision

Generous PTO & holidays

Volunteer days

Pension plan

Employee stock purchase

Hybrid working model

Learning & development

Job summary

N-able is seeking a Manager, Customer Success in our Ottawa Collaboration Hub. You will lead a Partner Success team focused on accelerating adoption, retention, and expansion through proactive partner engagement and data-driven insights.

You will collaborate across marketing, product, and sales to deliver a best-in-class partner experience, coach team members, and drive KPIs while developing processes that scale with the business.

Qualifications

• 3–5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management
• Experience hiring, developing, and leading a world‑class, customer‑facing team
• Proven ability to execute in a partner-focused environment and advocate for partners across a cross‑functional organization
• Deep understanding of value drivers in recurring revenue business models
• Strong empathy for partners and a passion for revenue and growth
• Strong reasoning and analytical skills; able to structure thinking into a logical flow
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative leader with the ability to inspire others
• Able to prioritize and execute to move projects forward

Responsibilities

• Build and lead a team of partner advocates who will manage partner relationships and understand the desired outcomes, technical landscapes, and business goals
• Drive partner success outcomes by influencing partner lifetime value through retention, high product adoption, partner satisfaction, and overall net promoter scores
• Monitor team performance and provide coaching to drive KPI delivery
• Analyze user behavior data to detect patterns and define activity scores; leverage reports to automate partner campaigns
• Measure the effectiveness of partner success by evaluating operational metrics and sharing insights with senior leaders
• Communicate directly with named partners and conduct data-driven analyses of partner behavior to measure feature adoption
• Execute the partner lifecycle and map the partner journey with listening points and segmentation
• Enable team through continuous process improvement and support the implementation of tools
• Contribute to scaling the business by monitoring partner-impacting systems
• Internal partner advocacy – act as Voice of the Customer to align marketing, products, and sales
• Provide 1:1 coaching and growth opportunities through performance management processes
• Contribute to defining people capabilities and skills of high-performing partner leaders
• Motivate the team to reach full potential and create growth opportunities
• Manage day-to-day operations of a partner success team and develop prioritised objectives
• Contribute to client processes for long-term relationships

Skills

Team leadership

Partnership management

Cross-functional collaboration

Renewals coordination

Data-driven decision making

Customer empathy

Sales collaboration

Strategic thinking

Coaching

Communication

Tools

Salesforce

Service Cloud

Totango/Gainsight

NetSuite

Tableau

Job description

N-able is seeking a Manager, Customer Success in our Ottawa Collaboration Hub. You will lead a Partner Success team focused on accelerating adoption, retention, and expansion through proactive partner engagement and data-driven insights.

You will collaborate across marketing, product, and sales to deliver a best-in-class partner experience, coach team members, and drive KPIs while developing processes that scale with the business.