Customer Success & Renewal Strategist (SaaS)

Prophix; Toronto; In loco; CAD 82.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, vision, and mental‑h e

Parental leave top-up

Annual wellness allowance

Generous paid time off

Descrizione del lavoro

Prophix is seeking a Customer Success Representative to own a book of customer accounts in Canada and drive retention, adoption, and growth across your portfolio. You will partner with Sales, Professional Services, Product Adoption, Marketing, and Finance to deliver data-driven outreach that aligns Prophix One™ capabilities with customer goals.

You will use health data and renewal insights to prioritize touchpoints, craft success plans, and guide customers through onboarding, training, and

Competenze

• Post-secondary diploma or degree in business, finance, accounting, or a related field, or equivalent practical experience managing customer accounts in a SaaS or financial software environment
• Experience in Customer Success, Account Management, or another customer-facing SaaS role (typically 2 to 5 years), including managing a portfolio of accounts at the same time
• A track record of driving renewals and reducing churn, with the ability to speak specifically to the retention results you personally owned
• Strong analytical skills, with the ability to read customer health data, usage trends, and renewal pipelines to drive insights and address process gaps
• Strong communication and presentation skills, with the ability to adapt your tone to your audience and present confidently to senior stakeholders, including CFOs, VPs, and other finance leaders
• Effective time management and strong organizational skills, with the ability to manage multiple clients concurrently and build systems that keep every account on track

Mansioni

• Own your book: Act as the main point of contact for an assigned book of customer accounts, building trust through regular check-ins and responsive communication
• Re-engage and retain: Reach out proactively to customers who are less engaged and work out whether the issue is product fit or adoption
• Grow your accounts: Use customer health data, usage trends, and gap/needs analysis to identify upsell and cross-sell opportunities within your book
• Partner across Prophix: Collaborate with Professional Services, Product Adoption, and Customer Sales teams to strengthen engagement and retention
• Perform other related duties as required by the team

Conoscenze

Customer success

Account management

Renewals

Data-driven analysis

Communication

Cross-functional collaboration

Formazione

Post-secondary diploma or degree in business/finance/accounting or related field

Strumenti

Gainsight

Salesforce

ChurnZero

Descrizione del lavoro

Prophix is seeking a Customer Success Representative to own a book of customer accounts in Canada and drive retention, adoption, and growth across your portfolio. You will partner with Sales, Professional Services, Product Adoption, Marketing, and Finance to deliver data-driven outreach that aligns Prophix One™ capabilities with customer goals.

You will use health data and renewal insights to prioritize touchpoints, craft success plans, and guide customers through onboarding, training, and