Enterprise Customer Success Leader — Revenue & Adoption

SPS Commerce Canada, Ltd.; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth

Belonging culture

Job summary

SPS Commerce Canada, Ltd. in Toronto is seeking a Sr. Customer Success Manager to guide customers post-sale, align with strategic goals, and drive adoption of SPS Commerce solutions.

You will develop plans, monitor progress, and build executive relationships to ensure ongoing value. The role requires strong communication, SaaS experience, and ability to manage multiple strategic accounts in a hybrid work environment.

Qualifications

• 2+ years of Customer Success Management (CSM) experience or 3-5 years in sales/account mgmt.
• Experience in a SaaS environment or with SaaS clients.
• Proven ability to engage C-level and SVP executives and conduct reviews.

Responsibilities

• Develop deep understanding of customers' business models and act as trusted adviser.
• Create plans with success factors, metrics, targets, and recommendations.
• Deliver revenue recovery services to drive retention and value.
• Monitor performance, keep projects on track, drive adoption at low-usage accounts.
• Identify opportunities to expand scopes and cross-sell other services.
• Maintain accurate forecasts and report progress to leadership.
• Build relationships with finance/operations/supply chain leaders.

Skills

CSM experience

SaaS experience

Executive relationships

Communication

Time management

Cross-functional

Education

Bachelor's degree

Tools

CRM (Salesforce)

Job description

SPS Commerce Canada, Ltd. in Toronto is seeking a Sr. Customer Success Manager to guide customers post-sale, align with strategic goals, and drive adoption of SPS Commerce solutions.

You will develop plans, monitor progress, and build executive relationships to ensure ongoing value. The role requires strong communication, SaaS experience, and ability to manage multiple strategic accounts in a hybrid work environment.