Strategic IT & AV Account Manager

London Drugs INTERNAL; Richmond; On-site; CAD 60,000 - 90,000; Full time

Job summary

London Drugs is seeking a motivated Account Manager to join its growing Corporate Sales team. You will manage a portfolio of IT and AV solutions for small to large businesses, building trusted relationships with executives and technology leaders to understand goals and deliver tailored technology plans.

In this consultative, commission-driven role, you will develop territory plans, identify new opportunities, collaborate with engineering and service teams, and use CRM tools to forecast and

Qualifications

• Post‑secondary education preferred.
• Sales and business training an asset.
• Minimum 1 year of experience in IT or AV sales (both ideal).
• Strong selling, negotiation, and relationship-building skills.
• Experience using CRM and opportunity management tools.
• Analytical thinking, sound judgment, and strong problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Build and maintain relationships with executives, technology leaders, and operational stakeholders.
• Serve as the primary point of contact for your client portfolio.
• Understand client business objectives and recommend solutions that support their goals.
• Develop territory plans including target accounts, competitive insights, and growth strategies.
• Identify new opportunities within existing accounts and pursue net-new business.
• Present TLD’s integrated IT and AV solutions in a consultative, value-driven manner.
• Collaborate with manufacturers, distributors, and internal teams to bring proactive technology insights to clients.
• Partner with our Assistant Account Manager (AAM) team to support quoting, order entry, and order management.
• Work closely with engineering, project management, and service teams to ensure seamless delivery.
• Leverage CRM and sales tools to manage pipeline, forecasting, and client activity.

Skills

Client relationship management

Sales & business development

CRM experience

Negotiation skills

Education

Post-secondary education

Tools

CRM software

MS Excel

Job description

London Drugs is seeking a motivated Account Manager to join its growing Corporate Sales team. You will manage a portfolio of IT and AV solutions for small to large businesses, building trusted relationships with executives and technology leaders to understand goals and deliver tailored technology plans.

In this consultative, commission-driven role, you will develop territory plans, identify new opportunities, collaborate with engineering and service teams, and use CRM tools to forecast and