TECH Experience Manager: Lead Growth & Customer Impact

London Drugs INTERNAL; Edmonton; On-site; CAD 70,000 - 100,000; Full time

Job summary

London Drugs is seeking a Manager - TECH Experience to lead the TECH division at the store and drive the business across Photo Electronics, Computers, TECH Services, and Audio Video Systems. You will coach a sales team, manage customer and B2B relationships, and collaborate with Store, District, and BU management to execute opportunities.

The role focuses on delivering a superior customer experience, achieving financial objectives, and maintaining open daily communications with management groups

Qualifications

• Strong leadership and coaching skills for TECH teams.
• Experience driving sales and profitability in the TECH department.
• Ability to manage store-level TECH operations and customer relations.

Responsibilities

• Manage inventory to meet TECH area needs.
• Monitor financial performance of TECH department.
• Set production/sales goals and drive events.
• Develop technical knowledge and business skills.
• Promote London Drugs in the community.
• Ensure schedules align with policy and payroll targets.
• Stay updated on new products and tech information.

Skills

TECH leadership

Team coaching

Sales goal setting

Customer relationships

Merchandising

Budgeting

Technical training

Job description

London Drugs is seeking a Manager - TECH Experience to lead the TECH division at the store and drive the business across Photo Electronics, Computers, TECH Services, and Audio Video Systems. You will coach a sales team, manage customer and B2B relationships, and collaborate with Store, District, and BU management to execute opportunities.

The role focuses on delivering a superior customer experience, achieving financial objectives, and maintaining open daily communications with management groups