Manager - TECH Experience - Internal

London Drugs INTERNAL; Edmonton; On-site; CAD 70,000 - 100,000; Full time

Job summary

London Drugs is seeking a Manager - TECH Experience to lead the TECH division at the store and drive the business across Photo Electronics, Computers, TECH Services, and Audio Video Systems. You will coach a sales team, manage customer and B2B relationships, and collaborate with Store, District, and BU management to execute opportunities.

The role focuses on delivering a superior customer experience, achieving financial objectives, and maintaining open daily communications with management groups

Qualifications

• Strong leadership and coaching skills for TECH teams.
• Experience driving sales and profitability in the TECH department.
• Ability to manage store-level TECH operations and customer relations.

Responsibilities

• Manage inventory to meet TECH area needs.
• Monitor financial performance of TECH department.
• Set production/sales goals and drive events.
• Develop technical knowledge and business skills.
• Promote London Drugs in the community.
• Ensure schedules align with policy and payroll targets.
• Stay updated on new products and tech information.

Skills

TECH leadership

Team coaching

Sales goal setting

Customer relationships

Merchandising

Budgeting

Technical training

Job description

As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.

We currently have opportunities for:

Manager - TECH Experience

The Manager - TECH Experience is an elevated leadership position within the TECH division at the store. This person has a passion for, and an understanding of, all categories that make up the TECH business. This role’s main objective is to drive and grow the TECH business as a whole within their store. As a leader and coach, they are responsible for the financial objectives for all areas of the TECH business including Photo Electronics (including Photo Counter), Computer, TECH Services and Audio Video Systems departments.

The Manager - TECH Experience will ensure the daily delivery of a superior customer experience. They are responsible for the development of an effective sales team, responding to all customer and business-to-business relationships. They are an ambassador for London Drugs and will pursue local community opportunities specific to their business and will collaborate closely with Store, District and Business Unit management to execute on these opportunities.

The Manager - TECH Experience is the direct liaison with Store, District and Business Unit management. As such, a central component of this role is to maintain and foster open, daily communications with these management groups to support the best customer experience in the TECH area.

EDUCATION & KNOWLEDGE:

• Strong understanding of the TECH Department’s operational software and support systems.
• Knowledge of desktop PCs and Windows-based operating systems.
• A thorough understanding of all TECH products and services of the Photo Electronics, PhotoLab, Audio Video Systems and Computer categories
• A good working knowledge of the corporate provided Franklin covey workshops such as The 7 Habits for managers and Leadership: Great Leaders, Great Teams, Great results.
• Strong working knowledge of all aspects of merchandising.
• Update current technical knowledge by attending seminars, product sessions or other methods that will help improve general skills and expertise.
• Will take necessary management and technical training as required.

DUTIES, RESPONSIBILITIES, & TASKS:

• Manage inventory to meet the TECH areas and customer requirements, while maintaining inventory control.
• Monitor and control the financial aspect of his/her area to ensure maximum profitability.
• Set production/sales goals for the TECH Department team and hold them accountable to maximize sales events and productivity.
• Continue to develop technical knowledge and strong business skills.
• Promote London Drugs in the community as a place to shop and a place to work.
• Responsible for ensuring the completion of the work schedule for the department in accordance with Company Policy and expectations. Ensure schedules are built on projected sales with a goal to meet benchmarks, to be under last year’s payroll percentage and to be within additional corporate directives.
• Keep up to date on new products, services and information relating to all relevant industry technologies including, but not limited to, key areas such as cameras, mobile phones, PC/laptops/tablets, TECH Services and televisions.

If you are a well organized individual possessing sound leadership skills, combined with professional sales experience, who has a positive attitude, a desire to support Company initiatives, and a commitment to achieving Company objectives, then we have the opportunity for you to excel!

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.