TLD Account Manager - Internal

London Drugs INTERNAL; Richmond; On-site; CAD 60,000 - 90,000; Full time

Job summary

London Drugs is seeking a motivated Account Manager to join its growing Corporate Sales team. You will manage a portfolio of IT and AV solutions for small to large businesses, building trusted relationships with executives and technology leaders to understand goals and deliver tailored technology plans.

In this consultative, commission-driven role, you will develop territory plans, identify new opportunities, collaborate with engineering and service teams, and use CRM tools to forecast and

Qualifications

• Post‑secondary education preferred.
• Sales and business training an asset.
• Minimum 1 year of experience in IT or AV sales (both ideal).
• Strong selling, negotiation, and relationship-building skills.
• Experience using CRM and opportunity management tools.
• Analytical thinking, sound judgment, and strong problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Build and maintain relationships with executives, technology leaders, and operational stakeholders.
• Serve as the primary point of contact for your client portfolio.
• Understand client business objectives and recommend solutions that support their goals.
• Develop territory plans including target accounts, competitive insights, and growth strategies.
• Identify new opportunities within existing accounts and pursue net-new business.
• Present TLD’s integrated IT and AV solutions in a consultative, value-driven manner.
• Collaborate with manufacturers, distributors, and internal teams to bring proactive technology insights to clients.
• Partner with our Assistant Account Manager (AAM) team to support quoting, order entry, and order management.
• Work closely with engineering, project management, and service teams to ensure seamless delivery.
• Leverage CRM and sales tools to manage pipeline, forecasting, and client activity.

Skills

Client relationship management

Sales & business development

CRM experience

Negotiation skills

Education

Post-secondary education

Tools

CRM software

MS Excel

Job description

As a valued London Drugs and TLD family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.

TLD, a division of London Drugs, is a trusted provider of integrated IT and Audio Visual (AV) technology solutions across Western Canada. For more than 40 years, we’ve supported organizations with end‑to‑end technology services — from procurement and design to implementation, monitoring, and ongoing support.

Our team includes specialists in sales, engineering, project management, service coordination, logistics, and technical operations. We put people first — our clients, our partners, and our team — and that commitment drives every interaction.

The Opportunity

We’re looking for a motivated Account Manager to join our growing Corporate Sales team. This role is ideal for someone who thrives in a consultative B2B sales environment, enjoys building long‑term client relationships, and is passionate about helping organizations make smart technology decisions.

You’ll manage a portfolio of small, medium, and large businesses, working closely with key decision‑makers to understand their goals and deliver tailored IT and AV solutions. With a competitive base salary and a healthy commission structure, this role offers strong earning potential and long‑term career growth.

What You’ll Do

Client Relationship Management

• Build and maintain strong relationships with executives, technology leaders, and operational stakeholders
• Serve as the primary point of contact for your client portfolio
• Understand client business objectives and recommend solutions that support their goals
• Engage effectively with diverse communities and client demographics

Sales Strategy & Business Development

• Develop territory plans including target accounts, competitive insights, and growth strategies
• Identify new opportunities within existing accounts and pursue net‑new business
• Present TLD’s integrated IT and AV solutions in a consultative, value‑driven manner
• Collaborate with manufacturers, distributors, and internal teams to bring proactive technology insights to clients

Collaboration & Internal Leadership

• Partner with our Assistant Account Manager (AAM) team to support quoting, order entry, and order management
• Work closely with engineering, project management, and service teams to ensure seamless delivery
• Leverage CRM and sales tools to manage pipeline, forecasting, and client activity

What You Bring

• Post‑secondary education preferred
• Sales and business training an asset
• Minimum 1 year of experience in IT or AV sales (both ideal)
• Strong selling, negotiation, and relationship‑building skills
• Experience using CRM and opportunity management tools
• Analytical thinking, sound judgment, and strong problem‑solving abilities
• Ability to manage multiple priorities in a fast‑paced environment

London Drugs and TLD are equal opportunity employers. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.