Strategic CSM for Life Sciences & Digital Transformation

Mivado GlobalPerformance Inc; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading digital solutions firm in Quebec, Canada, seeks a Customer Success Manager to ensure clients achieve maximum value from implemented digital solutions. This role is essential for building trusted relationships and driving the adoption of modules like eQMS and LIMS. The ideal candidate should have a relevant degree and experience in regulated industries. Strong communication and analytical skills are vital to success, as the role involves guiding clients to improve their workflows and satisfaction.

Qualifications

• Bachelor’s degree in Life Sciences or related field.
• Experience in pharma, biotech, medical devices, or regulated industries is a strong asset.
• Ability to interpret usage data and identify improvement opportunities.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build strong relationships with various teams.
• Monitor usage metrics and address adoption gaps.
• Drive contract renewals and identify upsell opportunities.

Skills

Communication skills

Analytical thinking

Relationship-building

Problem-solving

Education

Bachelor’s degree in Life Sciences, Engineering, Business, or related field

Tools

QMS

LIMS

MES

DMS

Job description

A leading digital solutions firm in Quebec, Canada, seeks a Customer Success Manager to ensure clients achieve maximum value from implemented digital solutions. This role is essential for building trusted relationships and driving the adoption of modules like eQMS and LIMS. The ideal candidate should have a relevant degree and experience in regulated industries. Strong communication and analytical skills are vital to success, as the role involves guiding clients to improve their workflows and satisfaction.