Strategic Client Success & Implementation Lead

VITALL; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

A digital health platform provider in Canada seeks an experienced Client Support Manager to lead their support and implementation team. This role entails building scalable processes, ensuring exceptional client service, and mentoring team members in a fast-paced healthcare technology environment. Candidates should have over 5 years of relevant experience and a proven leadership track record. The position offers a competitive salary and ample opportunities for professional development.

Qualifications

• 5+ years of experience in client success, support, or implementation roles within healthcare technology.
• 2+ years in a leadership capacity, managing support programs and teams.
• Experience establishing processes, workflows, and documentation.

Responsibilities

• Build and maintain scalable support and implementation processes.
• Establish performance metrics to measure team effectiveness.
• Recruit, train, and mentor the support and implementation team.

Skills

Leadership

Data-driven approach

Excellent communication

Process establishment

Problem-solving

Team development

Education

5+ years in client success/support

2+ years in a leadership role

Tools

Salesforce

HubSpot

Job description

A digital health platform provider in Canada seeks an experienced Client Support Manager to lead their support and implementation team. This role entails building scalable processes, ensuring exceptional client service, and mentoring team members in a fast-paced healthcare technology environment. Candidates should have over 5 years of relevant experience and a proven leadership track record. The position offers a competitive salary and ample opportunities for professional development.