Senior Customer Success Manager - Biotech & Robotics

Genista Biosciences; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A growing biotech company based in Canada is seeking a dedicated individual for the Customer Success role. The successful candidate will engage with clients, onboard new ones, and provide high-level support to ensure customer satisfaction. Candidates should hold a Bachelor's degree, have over three years of experience in customer success or client management, and possess excellent communication skills. This full-time position offers a unique opportunity to impact food safety through innovative technology.

Qualifications

• 3+ years of professional experience in customer success or client management.
• Exceptional communication and interpersonal skills.
• Strong work ethic and ability to manage early-day duties.

Responsibilities

• Establish proactive customer engagement strategy with retention goals.
• Onboard new clients and assist existing ones with various teams.
• Review and handle customer issues, providing timely resolutions.
• Optimize processes to enhance client success and quality.
• Provide high-level technical support to resolve customer issues.

Skills

Customer success

Interpersonal skills

Communication skills

Problem-solving

Project management

Education

Bachelor’s or advanced professional degree

Job description

A growing biotech company based in Canada is seeking a dedicated individual for the Customer Success role. The successful candidate will engage with clients, onboard new ones, and provide high-level support to ensure customer satisfaction. Candidates should hold a Bachelor's degree, have over three years of experience in customer success or client management, and possess excellent communication skills. This full-time position offers a unique opportunity to impact food safety through innovative technology.