Strategic Customer Success Manager and Advisor

Leadout Capital

Canada

Hybrid

CAD 90,000 - 130,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Leadout Capital is seeking a Customer Success Manager (CSM) in Canada to ensure high-value Signature customers realize strong ROI with our platform. You will act as a trusted advisor, guiding customer organizations and coordinating all deliverables across the Signature lifecycle.

This is an individual contributor role with a focus on renewal, expansion, and cross-functional collaboration. You will drive adoption of Sales and Service Cloud features, monitor usage, and build executive-level

Qualifications

5+ years of relevant experience in Customer Success or Salesforce-related roles.
Ability to drive business value, facilitate discussions, and influence executives.
Strong communication skills to translate technical concepts into business terms.

Responsibilities

Own delivery of Signature deliverables and overall customer experience, including renewals and expansions.
Coordinate all customer deliverables and manage Signature lifecycle.
Drive adoption of Salesforce features with customer teams and stakeholders.
Monitor usage metrics and conduct quarterly reviews to drive adoption and value.
Serve as trusted advisor, align business goals with customer priorities and roadmap.
Lead incident management and collaborate with Sales, Engineering, and Product teams.